We are using events to send emails to another system which parses the emails based on a number of rules and puts it all into a ticketing system.
As we are setting up rules, we sometimes find that some alerts are not parsed or ticketed properly. That's obviously not a NetXMS problem.

However, I'd like to be able to "force" an alert to be resent. When I try to just resolve the alert (we tend to sticky acknowledge them to avoid being spammed while we look at things) and then terminate it, the system will still not send a new alert out. I would have thought that when an alert is terminated where the underlying condition has not actually changed, that a new alert would be triggered. But that does not seem to be the case.

I can clear the collected data for the DCI in question, but the "Threshold" column will still show me the threshold that was triggered originally. And when new data comes in that still matches that, it doesn't change nor does it send another alert. Is there any way to "clear" that Threshold column for an individual DCI to ensure a new alert goes out?

Any ideas?