<![CDATA[Agent behind firewall - can't connect?]]>Hi,
I have the server installed on a hosted VPS. Agent is installed behind a firewall.

I opened firewall to agent port TCP 4700, and opened the NAT rules. I also opened the local firewall on the actual client.

For some reason the management console is still showing as node down.

Any suggestions on how to troubleshoot this?

Thanks!

]]>https://forum.netxms.org/topic/5216/agent-behind-firewall-can-t-connectRSS for NodeFri, 13 Nov 2026 15:40:23 GMTFri, 18 Aug 2017 15:38:23 GMT60<![CDATA[Reply to Agent behind firewall - can't connect? on Fri, 18 Aug 2017 17:59:06 GMT]]>It seems the firewall rule the netxms client installer created was only for the public. I had to change it to domain as well - since I'm on a windows domain.

The issue has been resolved.

Thanks for your help!

]]>https://forum.netxms.org/post/22966https://forum.netxms.org/post/22966Fri, 18 Aug 2017 17:59:06 GMT<![CDATA[Reply to Agent behind firewall - can't connect? on Fri, 18 Aug 2017 17:36:06 GMT]]>Then my next step would be to set the debuglevel on the agent to at least 5 and then telnet to agentsexternalip port 4700 then check the agents log file.

]]>https://forum.netxms.org/post/22965https://forum.netxms.org/post/22965Fri, 18 Aug 2017 17:36:06 GMT<![CDATA[Reply to Agent behind firewall - can't connect? on Fri, 18 Aug 2017 16:39:22 GMT]]>the agent is behind a firewall, so it's defined with the external IP address

]]>https://forum.netxms.org/post/22964https://forum.netxms.org/post/22964Fri, 18 Aug 2017 16:39:22 GMT<![CDATA[Reply to Agent behind firewall - can't connect? on Fri, 18 Aug 2017 16:29:19 GMT]]>Is the node defined with the agents ip or the firewalls?

]]>https://forum.netxms.org/post/22963https://forum.netxms.org/post/22963Fri, 18 Aug 2017 16:29:19 GMT