<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[Transform Dell service tag to express service code.]]></title><description><![CDATA[<p dir="auto">Hi all, I have a WMI DCI that pulls the Dell service tag from the windows machines running the netxms agent.</p>
<pre><code>WMI.Query(root\cimv2,select * from Win32_ComputerSystemProduct,IdentifyingNumber)
</code></pre>
<p dir="auto">This number is generally not what is entered when calling up support, they prefer the DTMF friendly Express Service Code that is a numerical version of the Service Tag (easier to type on number pad).<br />
I've found a couple of links that describe the service tag as a base-36 number [A-Z][0-9] that you just convert to decimal.</p>
<p dir="auto"><a href="http://creativyst.com/Doc/Articles/HT/Dell/DellNumb.htm" rel="nofollow ugc">http://creativyst.com/Doc/Articles/HT/Dell/DellNumb.htm</a><br />
<a href="https://serverfault.com/questions/589774/how-to-convert-a-dell-service-tag-to-an-express-service-code" rel="nofollow ugc">https://serverfault.com/questions/589774/how-to-convert-a-dell-service-tag-to-an-express-service-code</a></p>
<p dir="auto">What is the best way to do this in NetXMS?</p>
<p dir="auto">Do I create a DCI that takes the same WMI query and uses a transformation script to convert the number?  Is this possible in NXSL with base36 conversion to decimal?</p>
<p dir="auto">Or if NXSL can't handle arbitrary bases do I have to use an external Python/nxshell script to do the conversion and call that from a DCI?</p>
<p dir="auto">My goal is to get it represented as a DCI to display on the object details tab and in DCI summary tables.</p>
<p dir="auto">Thanks for any suggestions.</p>
]]></description><link>https://forum.netxms.org/topic/5341/transform-dell-service-tag-to-express-service-code.</link><generator>RSS for Node</generator><lastBuildDate>Fri, 13 Nov 2026 20:43:25 GMT</lastBuildDate><atom:link href="https://forum.netxms.org/topic/5341.rss" rel="self" type="application/rss+xml"/><pubDate>Tue, 28 Nov 2017 00:18:09 GMT</pubDate><ttl>60</ttl></channel></rss>