<![CDATA[Missing Infrastructure / Network]]>Today I started to have an issue where I created a new node and the node instantly disappeared.  I tried to find it and I noticed that the Infrastructure and Network sections are missing on the left hand side.  I also seemingly, even with admin, have permission problems.  I did a search for the newly created node, and it displayed in the search results.  Everything I tried to do to that node, poll, configure, etc. gave me Access Denied errors.

I don't know if all of this is related, nor what I did to cause it.  I am the only person who logs into this system and it was working earlier today.  I was just creating DCI objects on some nodes.  I then went to create a new node, which again, it just disappeared.  I then noticed that Infrastructure and Network were missing from the GUI.

Any ideas on how to get things back to normal?

Thanks.  Screenshot is attached to show the items missing in the GUI. 

Screenshot from 2018-02-22 18-31-55.png

]]>https://forum.netxms.org/topic/5464/missing-infrastructure-networkRSS for NodeFri, 13 Nov 2026 10:06:38 GMTFri, 23 Feb 2018 00:39:10 GMT60<![CDATA[Reply to Missing Infrastructure / Network on Fri, 02 Mar 2018 19:49:10 GMT]]>That was the issue.  Somehow admin and admins were removed from permissions on the Infrastructure and Network containers.  I added permissions back in and now my account has access.

Thank you very much.

]]>https://forum.netxms.org/post/23971https://forum.netxms.org/post/23971Fri, 02 Mar 2018 19:49:10 GMT<![CDATA[Reply to Missing Infrastructure / Network on Wed, 28 Feb 2018 16:12:36 GMT]]>Hi,

what do you mean by "give all permissions"? There are two types of permissions - global (that you see in user's properties) and per object (that you see in object's properties on "Access Control" page). Are you sure that you gave permissions on object level?

Best regards,
Victor

]]>https://forum.netxms.org/post/23954https://forum.netxms.org/post/23954Wed, 28 Feb 2018 16:12:36 GMT<![CDATA[Reply to Missing Infrastructure / Network on Tue, 27 Feb 2018 16:38:29 GMT]]>Sorry to bump, but, I have spend a bit of time on this and can't figure out anything.  I have removed myself and admin from groups and given all permissions to both accounts and don't have access to everything.

I have to login as System to see any of my nodes.

Thanks for any further help on this.

]]>https://forum.netxms.org/post/23947https://forum.netxms.org/post/23947Tue, 27 Feb 2018 16:38:29 GMT<![CDATA[Reply to Missing Infrastructure / Network on Fri, 23 Feb 2018 17:02:14 GMT]]>That was it. 

When I login as admin (local) I still have the same issues.  I noticed that on 'Admins' (Group), not all 'System Rights' were checked.  I clicked restore to default and it didn't change what was checked.  I manually checked everything that was checked for 'admin' (local), which was everything except 'View all alarm categories' and 'Schedule file upload'.  I logged back in and still having the same issues.

I normally login with an AD account.  My account is in the 'Admins' (Group) under my System Rights, nothing is checked. 

So, even though most everything is checked on admin (user) and Admins (group), I still have no access. 

On my user account where it says 'Authentication', it changes from 'Password' to 'Unknown' as soon as put my account into the 'Admins' (Group). 

Should everything be checked form both admin and admins?  If I am in admins, then should my account have all checks or would it be blank from inheritance of the Admins group?

]]>https://forum.netxms.org/post/23939https://forum.netxms.org/post/23939Fri, 23 Feb 2018 17:02:14 GMT<![CDATA[Reply to Missing Infrastructure / Network on Fri, 23 Feb 2018 11:20:33 GMT]]>Hi,

try to login with "system" account - it always has all rights to all objects. Maybe you accidentally revoke access rights for "admin" user or it's group.

Best regards,
Victor

]]>https://forum.netxms.org/post/23937https://forum.netxms.org/post/23937Fri, 23 Feb 2018 11:20:33 GMT