<![CDATA[Cant open Event Processing Policy in 2.2.15 via web ui or full client]]>I have a new install of 2.2.15 on Centos 7.5 running in a docker container. Same architecture I use everywhere aside from the netxms version. It ran fine at first while we imported our standard templates, events, epp, traps, etc etc. About 12 hours later I went to edit one of the epp rules and got a 'Cannot open event processing policy: Request timed out' error when trying to open the window in both the web ui and in the full client. I have 4 other 2.2.15 instances where this does not happen. There are some differences in the templates and epp rules but the other systems have more than this one. it only has a subset of the rules.

I unmanaged everything in infrastructure (it only had the netxms server itself) and set debug to 9 but couldnt find anything in the logs at all that I was able to distinguish from the normal log noise.

Any ideas how to proceed? further debug options? or a way to purge the rules without having access to the config options? I was able to export/import the rules still without issue and the file structure looks correctly formed.

Thanks,

Steve

]]>https://forum.netxms.org/topic/6072/cant-open-event-processing-policy-in-2.2.15-via-web-ui-or-full-clientRSS for NodeFri, 13 Nov 2026 14:00:27 GMTWed, 31 Jul 2019 22:33:26 GMT60<![CDATA[Reply to Cant open Event Processing Policy in 2.2.15 via web ui or full client on Sun, 11 Aug 2019 08:23:49 GMT]]>Depending on how you are using server it could be commit 3ab06f4e1c ("fixed server deadlock after action configuration import", 2019-06-19).

Best regards,
Victor

]]>https://forum.netxms.org/post/26267https://forum.netxms.org/post/26267Sun, 11 Aug 2019 08:23:49 GMT<![CDATA[Reply to Cant open Event Processing Policy in 2.2.15 via web ui or full client on Fri, 09 Aug 2019 14:00:30 GMT]]>2.2.16 did correct the problem. Still not sure what triggered it however. I see no commits (based on the desc) in 2.2.16 that would explain how it fixed the issue.

]]>https://forum.netxms.org/post/26254https://forum.netxms.org/post/26254Fri, 09 Aug 2019 14:00:30 GMT<![CDATA[Reply to Cant open Event Processing Policy in 2.2.15 via web ui or full client on Fri, 02 Aug 2019 08:08:39 GMT]]>Looks like internal lock. I recommend you to upgrade to 2.2.16. If issue remain, please take snapshot of the process threads (we bundle script capture_netxmsd_threads.sh for that).

]]>https://forum.netxms.org/post/26212https://forum.netxms.org/post/26212Fri, 02 Aug 2019 08:08:39 GMT