<![CDATA[Agent upgrade fails]]>Hello

Where could i find information about failed package deployment. When new version came out, most of the agents upgraded fine, but 5 did not. I get error "File transfer failed" or "Unable to start upgrade process"

Egert

]]>https://forum.netxms.org/topic/6420/agent-upgrade-failsRSS for NodeFri, 13 Nov 2026 16:56:26 GMTThu, 27 Feb 2020 07:20:25 GMT60<![CDATA[Reply to Agent upgrade fails on Fri, 28 Feb 2020 10:25:44 GMT]]>File is present and md5 hash is same.

]]>https://forum.netxms.org/post/27471https://forum.netxms.org/post/27471Fri, 28 Feb 2020 10:25:44 GMT<![CDATA[Reply to Agent upgrade fails on Fri, 28 Feb 2020 09:47:15 GMT]]>Can you check actual file presence there and compare MD5 hashes for original and transferred files?

Best regards,
Victor

]]>https://forum.netxms.org/post/27470https://forum.netxms.org/post/27470Fri, 28 Feb 2020 09:47:15 GMT<![CDATA[Reply to Agent upgrade fails on Fri, 28 Feb 2020 06:45:49 GMT]]>It seems that "nxagent-3.2.350-x64.exe" is uploaded to "var" but after that error "File transfer failed" is received.

Level 6 debug:

2020.02.28 08:23:55.327 *D* [comm.cs.2          ] Requesting parameter "System.PlatformName"
2020.02.28 08:23:55.327 *D* [comm.cs.2          ] Sending message CMD_REQUEST_COMPLETED (ID 3; size 56; uncompressed)
2020.02.28 08:23:55.329 *D* [comm.cs.2          ] Received message CMD_TRANSFER_FILE (4)
2020.02.28 08:23:55.329 *D* [comm.cs.2          ] CommSession::recvFile(): Preparing for receiving file "nxagent-3.2.350-x64.exe"
2020.02.28 08:23:55.329 *D* [comm.cs.2          ] CommSession::recvFile(): Writing to local file "C:\NetXMS\var\nxagent-3.2.350-x64.exe"
2020.02.28 08:23:55.332 *D* [comm.cs.2          ] Sending message CMD_REQUEST_COMPLETED (ID 4; size 32; uncompressed)
2020.02.28 08:23:55.339 *D* [comm.cs.2          ] Received raw message CMD_FILE_DATA
												  [Repeats alot]
2020.02.28 08:23:55.341 *D* [comm.cs.2          ] Received raw message CMD_FILE_DATA
2020.02.28 08:24:01.203 *D* [comm.cs.2          ] Sending message CMD_REQUEST_COMPLETED (ID 4; size 32; uncompressed)
2020.02.28 08:24:01.203 *D* [comm.cs.2          ] Communication channel closed by peer
2020.02.28 08:24:01.204 *D* [comm.cs.2          ] Session with [NetXmsIP] closed
2020.02.28 08:24:01.204 *D* [comm.cs.2          ] Session unregistered
2020.02.28 08:24:01.204 *D* [comm.cs.2          ] Receiver thread stopped

i have lvl 9 debug also but thats litle big for posting 🙂

]]>https://forum.netxms.org/post/27467https://forum.netxms.org/post/27467Fri, 28 Feb 2020 06:45:49 GMT<![CDATA[Reply to Agent upgrade fails on Thu, 27 Feb 2020 15:09:41 GMT]]>Hi,

you can check log file on those agents - it may have indication on why incoming file transfer failed.

Best regards,
Victor

]]>https://forum.netxms.org/post/27459https://forum.netxms.org/post/27459Thu, 27 Feb 2020 15:09:41 GMT