<![CDATA[Agent 3.2.380 stucks at install]]>Hello @all,

we try to install Winx64 Agent 3.2.380 with "/Verysilent /Server=X.X.X.X" Paramter on an WinSvr2008R2 but the installation hang (please see attachment). The installer is executed by our software deployment agent that runs as system user.

If i install the agent normal with gui (without any parameter) the installation runs smooth without errors.

With the V3.2.350 there are no problems at "verysilent" installation.

I want to provide more infos from the stuck installation, is there a install log paramter setting that i can use?

Greetings
Marco

nxagent.jpg

]]>https://forum.netxms.org/topic/6430/agent-3.2.380-stucks-at-installRSS for NodeFri, 13 Nov 2026 18:38:16 GMTTue, 03 Mar 2020 08:18:21 GMT60<![CDATA[Reply to Agent 3.2.380 stucks at install on Tue, 03 Mar 2020 11:40:52 GMT]]>Hello Victor,

tried (on WinSvr2008R2 64bit + WinSvr2016 64bit) and worked... 🙂

Many thanks for the fast response...

Greetings
Marco

]]>https://forum.netxms.org/post/27494https://forum.netxms.org/post/27494Tue, 03 Mar 2020 11:40:52 GMT<![CDATA[Reply to Agent 3.2.380 stucks at install on Tue, 03 Mar 2020 11:12:59 GMT]]>I just uploaded agent installer version 3.2.381 - please try that one.

Best regards,
Victor

]]>https://forum.netxms.org/post/27493https://forum.netxms.org/post/27493Tue, 03 Mar 2020 11:12:59 GMT<![CDATA[Reply to Agent 3.2.380 stucks at install on Tue, 03 Mar 2020 10:08:46 GMT]]>OK, I've got the log. Last Entrys are these:

---------------------------------------------------------
2020-03-03 10:51:50.498  -- File entry --
2020-03-03 10:51:50.498  Dest filename: C:\NetXMS\bin\libethernetip.dll
2020-03-03 10:51:50.498  Time stamp of our file: 2020-03-02 20:23:22.000
2020-03-03 10:51:50.498  Dest file exists.
2020-03-03 10:51:50.498  Time stamp of existing file: 2020-03-02 20:23:22.000
2020-03-03 10:51:50.498  Installing the file.
2020-03-03 10:51:50.504  Successfully installed the file.
2020-03-03 10:51:50.504  -- File entry --
2020-03-03 10:51:50.504  Dest filename: C:\NetXMS\bin\libnetxms.dll
2020-03-03 10:51:50.504  Time stamp of our file: 2020-03-02 20:23:24.000
2020-03-03 10:51:50.504  Dest file exists.
2020-03-03 10:51:50.504  Time stamp of existing file: 2020-03-02 20:23:24.000
2020-03-03 10:51:50.504  Installing the file.
2020-03-03 10:51:50.528  DeleteFile: The existing file appears to be in use (5). Retrying.
2020-03-03 10:51:51.528  DeleteFile: The existing file appears to be in use (5). Retrying.
2020-03-03 10:51:52.528  DeleteFile: The existing file appears to be in use (5). Retrying.
2020-03-03 10:51:53.528  DeleteFile: The existing file appears to be in use (5). Retrying.
2020-03-03 10:51:54.528  Message box (Abort/Retry/Ignore):
                          C:\NetXMS\bin\libnetxms.dll
                         
                          An error occurred while trying to replace the existing file:
                          DeleteFile failed; code 5.
                          Zugriff verweigert.
                         
                          Click Retry to try again, Ignore to skip this file (not recommended), or Abort to cancel installation.
---------------------------------------------------------

I'm searching for a process blocking the libnetxms.dll with Sysinternals Process Explorer but there are no such process.

I've got the same warning at installing the server upgrade to V3.2.380 at today morning, but after a few clicks on Retry the server installer goes onwards...

]]>https://forum.netxms.org/post/27491https://forum.netxms.org/post/27491Tue, 03 Mar 2020 10:08:46 GMT<![CDATA[Reply to Agent 3.2.380 stucks at install on Tue, 03 Mar 2020 09:29:05 GMT]]>Hi,

you can add /LOG or /LOG=file to installer command line. If file name is not provided log file will be created in user's TEMP directory.

Best regards,
Victor

]]>https://forum.netxms.org/post/27490https://forum.netxms.org/post/27490Tue, 03 Mar 2020 09:29:05 GMT