<![CDATA[Agent update fails when cpu @ 100%]]>Hello

When upgrading agents with NetXms, i get failed update when target machine is @ 100% cpu usage, even when trying multiple times. When i pause the app that is causing high load then agent upgrade works fine. What could cause this ?

Egert

]]>https://forum.netxms.org/topic/6536/agent-update-fails-when-cpu-@-100RSS for NodeFri, 13 Nov 2026 14:48:57 GMTMon, 18 May 2020 16:46:12 GMT60<![CDATA[Reply to Agent update fails when cpu @ 100% on Tue, 18 May 2021 14:43:12 GMT]]>It looks like file is actually transferred, but sender just don't wait enough for final confirmation, which is probably take more time due to target system load. I have increased wait time for confirmation on file upload, hopefully it will help. Change will be included into next patch release.

Best regards,
Victor

]]>https://forum.netxms.org/post/30010https://forum.netxms.org/post/30010Tue, 18 May 2021 14:43:12 GMT<![CDATA[Reply to Agent update fails when cpu @ 100% on Thu, 29 Apr 2021 07:20:40 GMT]]>nxagent-3.8.262-x64.exe size is 6,84MB

]]>https://forum.netxms.org/post/29931https://forum.netxms.org/post/29931Thu, 29 Apr 2021 07:20:40 GMT<![CDATA[Reply to Agent update fails when cpu @ 100% on Thu, 29 Apr 2021 07:16:56 GMT]]>And what is actual file size?

]]>https://forum.netxms.org/post/29930https://forum.netxms.org/post/29930Thu, 29 Apr 2021 07:16:56 GMT<![CDATA[Reply to Agent update fails when cpu @ 100% on Thu, 29 Apr 2021 07:03:22 GMT]]>First time using that tool, so hope i did it correctly.

Command i ran: "nxupload TargetIP Path\nxagent-3.8.262-x64.exe". It stops with "Upload: 7178488" and then "error: 408: Request timeout".

Egert

]]>https://forum.netxms.org/post/29929https://forum.netxms.org/post/29929Thu, 29 Apr 2021 07:03:22 GMT<![CDATA[Reply to Agent update fails when cpu @ 100% on Thu, 29 Apr 2021 06:28:08 GMT]]>Hi,

try to run file transfer manually from server with nxupload command line tool - when will it stop and with what error? If possible, capture TCP session between server and agent used for upload and provide capture file.

Best regards,
Victor

]]>https://forum.netxms.org/post/29928https://forum.netxms.org/post/29928Thu, 29 Apr 2021 06:28:08 GMT<![CDATA[Reply to Agent update fails when cpu @ 100% on Wed, 28 Apr 2021 06:51:51 GMT]]>Hello

Reviving old topic.

With version 3.8.0, agent 3.8.262 (old agent version trying to upgrade 3.5.90) package manager update still fails when target cpu is 100% usage or very near to it (showing security camera feeds). Can i assist with logs or something to get this issue resolved?

Egert

]]>https://forum.netxms.org/post/29920https://forum.netxms.org/post/29920Wed, 28 Apr 2021 06:51:51 GMT<![CDATA[Reply to Agent update fails when cpu @ 100% on Mon, 28 Sep 2020 07:41:17 GMT]]>Hello

With versions 3.5.90 the issue is still present, agents with high cpu usage cant be upgraded. Error message is "File transfer failed".

Egert

]]>https://forum.netxms.org/post/28627https://forum.netxms.org/post/28627Mon, 28 Sep 2020 07:41:17 GMT<![CDATA[Reply to Agent update fails when cpu @ 100% on Fri, 19 Jun 2020 10:01:05 GMT]]>Seems that issue is still present. Active agent version is 3.3.314 and trying to upgrade to 3.4.178 with package manager. After few seconds i get message failed - File transfer failed.

]]>https://forum.netxms.org/post/28096https://forum.netxms.org/post/28096Fri, 19 Jun 2020 10:01:05 GMT<![CDATA[Reply to Agent update fails when cpu @ 100% on Wed, 10 Jun 2020 11:37:46 GMT]]>There will be some changes in file upload process in v. 3.4 that should be out within a week. Please check if this problem occurs in 3.4 and give us an update.

]]>https://forum.netxms.org/post/28034https://forum.netxms.org/post/28034Wed, 10 Jun 2020 11:37:46 GMT<![CDATA[Reply to Agent update fails when cpu @ 100% on Wed, 27 May 2020 07:56:15 GMT]]>In Package Manager:

  • Uploading
  • File transfer failed

Upgrade log:

AgentLog.txt

]]>https://forum.netxms.org/post/27976https://forum.netxms.org/post/27976Wed, 27 May 2020 07:56:15 GMT<![CDATA[Reply to Agent update fails when cpu @ 100% on Tue, 26 May 2020 14:48:43 GMT]]>Can you set DebugLevel=6 in agent configuration file and show agent log during upgrade attempt?

]]>https://forum.netxms.org/post/27968https://forum.netxms.org/post/27968Tue, 26 May 2020 14:48:43 GMT<![CDATA[Reply to Agent update fails when cpu @ 100% on Tue, 26 May 2020 05:45:34 GMT]]>I am upgrading with "Package Manager".

]]>https://forum.netxms.org/post/27964https://forum.netxms.org/post/27964Tue, 26 May 2020 05:45:34 GMT<![CDATA[Reply to Agent update fails when cpu @ 100% on Tue, 26 May 2020 01:07:10 GMT]]>Are you upgrading via GUI, or via https://www.netxms.org/documentation/adminguide/upgrade.html#centralized-agent-upgrade ?
If it's GUI, can you record a video to see at what stage the installation is failing?

]]>https://forum.netxms.org/post/27963https://forum.netxms.org/post/27963Tue, 26 May 2020 01:07:10 GMT<![CDATA[Reply to Agent update fails when cpu @ 100% on Mon, 25 May 2020 09:43:02 GMT]]>Agent is installed on windows 10 machine. This bug has been around for as long as i have been using netxms (so oldest agent i tryed should be 2.2.16) and currently i am using 3.3.314.

Maybe its somekinde timeout? Because upgrade proccess takes longer when machine is under full load ?

Egert

]]>https://forum.netxms.org/post/27954https://forum.netxms.org/post/27954Mon, 25 May 2020 09:43:02 GMT<![CDATA[Reply to Agent update fails when cpu @ 100% on Mon, 25 May 2020 07:46:31 GMT]]>Hi,

on what OS and what agent version?

Best regards,
Victor

]]>https://forum.netxms.org/post/27945https://forum.netxms.org/post/27945Mon, 25 May 2020 07:46:31 GMT