<![CDATA[Is Jira Integration Two way? - Helpdesk Ticket Creation]]>Here asking what is probably an obvious answer.

We have Jira (server) setup working great with NetXMS, we have tickets getting created automatically with node down alarms etc.

We do however face a problem with alarms being created and making a helpdesk ticket, but when a node is back online it can not close the alarm on NetXMS due to it having a helpdesk ticket on it.

Just wanted to know if there is something I have missed or should check so that Jira closes tickets when a node is up?

Thank you in advance.

]]>https://forum.netxms.org/topic/6656/is-jira-integration-two-way-helpdesk-ticket-creationRSS for NodeFri, 13 Nov 2026 18:11:49 GMTFri, 21 Aug 2020 01:08:42 GMT60<![CDATA[Reply to Is Jira Integration Two way? - Helpdesk Ticket Creation on Tue, 25 Aug 2020 15:27:04 GMT]]>This is how the integration was designed - currently it's not possible to close alarm while helpdesk ticket is open.

]]>https://forum.netxms.org/post/28464https://forum.netxms.org/post/28464Tue, 25 Aug 2020 15:27:04 GMT<![CDATA[Reply to Is Jira Integration Two way? - Helpdesk Ticket Creation on Fri, 21 Aug 2020 02:24:29 GMT]]>Note that the workflow is set up on Jira's end. When i close a ticket or mark it resolved. NetXMS does change the alarm to acknowledged and resolved etc so that side works.

]]>https://forum.netxms.org/post/28450https://forum.netxms.org/post/28450Fri, 21 Aug 2020 02:24:29 GMT