<![CDATA[Take screenshot function doesn't work correctly with scale factor]]>Hello,

I'm monitoring some Windows 10 computers with installed agents. And I have problem with take screenshot function on computers with scale settings sets to 125% or more. On these computers this function doesn't take whole screen, see output on picture in attachment.

Any idea?

Thanks for your help.

TakeScreenshot_with_scale_125%.jpg

]]>https://forum.netxms.org/topic/6742/take-screenshot-function-doesn-t-work-correctly-with-scale-factorRSS for NodeFri, 13 Nov 2026 15:47:15 GMTFri, 23 Oct 2020 14:36:37 GMT60<![CDATA[Reply to Take screenshot function doesn't work correctly with scale factor on Mon, 16 Nov 2020 16:07:11 GMT]]>The issue is fixed and will be available in 3.6 which will be released this week.

]]>https://forum.netxms.org/post/28840https://forum.netxms.org/post/28840Mon, 16 Nov 2020 16:07:11 GMT<![CDATA[Reply to Take screenshot function doesn't work correctly with scale factor on Thu, 29 Oct 2020 16:05:32 GMT]]>It's the same with session agent.

]]>https://forum.netxms.org/post/28782https://forum.netxms.org/post/28782Thu, 29 Oct 2020 16:05:32 GMT<![CDATA[Reply to Take screenshot function doesn't work correctly with scale factor on Tue, 27 Oct 2020 21:33:43 GMT]]>I'm using server version 3.5.136 from package on Ubuntu server 20.04.

Agent is installed from nxagent-3.5.125-x64.exe file. I checked both (Install session agent and Install user support application) in setup wizard.

One monitored system is fully upgraded Windows 10 2004 and another is older unupgraded Windows 10 1909. Take screenshot behaves the same on both.

Marek

]]>https://forum.netxms.org/post/28767https://forum.netxms.org/post/28767Tue, 27 Oct 2020 21:33:43 GMT<![CDATA[Reply to Take screenshot function doesn't work correctly with scale factor on Tue, 27 Oct 2020 16:12:12 GMT]]>Hi,

what version you are using, and what component - session agent or user agent? I remember dealing with that (or similar) issue at some point in the past...

Best regards,
Victor

]]>https://forum.netxms.org/post/28764https://forum.netxms.org/post/28764Tue, 27 Oct 2020 16:12:12 GMT