<![CDATA[Cannot get device identity via EtherNet/IP (CONNECT FAILED)]]>As of NetXMS 3.2, polling now includes "EtherNet/IP".
When I poll a windows server, I get a failure on this poll.  I can set the properties of a single server to
"Disable usage of EtherNet/IP for all polls".

My question is "How to I either fix this so it works OR disable it by default for all my windows servers?"

I am now using 3.5.90

Here is a log of how the error looks.

[16.11.2020 09:19:11] **** Poll request sent to server ****
[16.11.2020 09:19:11] Poll request accepted
[16.11.2020 09:19:11] Starting configuration poll for node Barnet.dmz
[16.11.2020 09:19:11] Checking node's capabilities...
[16.11.2020 09:19:11]    Checking NetXMS agent...
[16.11.2020 09:19:11]    NetXMS agent is active
[16.11.2020 09:19:11]    Reading list of available Windows Performance Counters...
[16.11.2020 09:19:11]    164 counters read
[16.11.2020 09:19:11]    Checking EtherNet/IP...
[16.11.2020 09:19:12]    Cannot get device identity via EtherNet/IP (CONNECT FAILED)
[16.11.2020 09:19:12] Capability check finished
...

I have already added tried looking at the log file by adding to the Agent Config file for one of the servers to include
DebugLevel = 7

The log does not include any additional errors as compared to when I have manually configured disabling this poll on the monitored server.

Thanks in advance.

]]>https://forum.netxms.org/topic/6764/cannot-get-device-identity-via-ethernet-ip-connect-failedRSS for NodeFri, 13 Nov 2026 11:31:17 GMTMon, 16 Nov 2020 17:57:39 GMT60<![CDATA[Reply to Cannot get device identity via EtherNet/IP (CONNECT FAILED) on Tue, 17 Nov 2020 19:22:48 GMT]]>This hook is executed on every configuration poll (by default it's once an hour)

]]>https://forum.netxms.org/post/28850https://forum.netxms.org/post/28850Tue, 17 Nov 2020 19:22:48 GMT<![CDATA[Reply to Cannot get device identity via EtherNet/IP (CONNECT FAILED) on Tue, 17 Nov 2020 17:54:29 GMT]]>Hi Alex,

This works fine.

It gets applied once the NetXMS agent on the target server is restarted.

Thanks!

Doug

]]>https://forum.netxms.org/post/28847https://forum.netxms.org/post/28847Tue, 17 Nov 2020 17:54:29 GMT<![CDATA[Reply to Cannot get device identity via EtherNet/IP (CONNECT FAILED) on Mon, 16 Nov 2020 20:42:23 GMT]]>Add to configuration pool hook (Scripting Liibrary -> Hook::ConfigurationPoll):

$object->enableEtherNetIP(false);
]]>https://forum.netxms.org/post/28844https://forum.netxms.org/post/28844Mon, 16 Nov 2020 20:42:23 GMT