<![CDATA[Agent configuration file problem in NetXMS version 2.6.300]]>Hey, there. I just installed the latest version of NetXMS server and netxms agent, in this case Linux agent on Ubuntu 18.04

With this in mind I decided to add the the Sample agent's configuration file in the nxagentd.conf

I stopped the netXMS server and I restarted. However, I could not to connect to the server. The Desktop Managment tool sent back the following popup window (I attach a screenshot). I checked the status of netXMS server out. In the terminal window sent back the following error.

sudo systemctl status netxmsd
%u25CF netxmsd.service - NetXMS Server
  Loaded: loaded (/lib/systemd/system/netxmsd.service; disabled; vendor preset: enabled)
  Active: failed (Result: exit-code) since Fri 2020-12-04 19:03:26 UTC; 6s ago
  Process: 1560 ExecStart=/usr/bin/netxmsd -d (code=exited, status=0/SUCCESS)
 Main PID: 1570 (code=exited, status=3)

Dec 04 19:03:26 hpserver1 systemd[1]: Starting NetXMS Server...
Dec 04 19:03:26 hpserver1 systemd[1]: Started NetXMS Server.
Dec 04 19:03:26 hpserver1 systemd[1]: netxmsd.service: Main process exited, code=exited, status=3/NOTIMPLEMENTED
Dec 04 19:03:26 hpserver1 systemd[1]: netxmsd.service: Failed with result 'exit-code'.

Finally, I checked the netXMS server log file out. I attach the latest lines.

2020.12.04 16:43:18.937 *I* [logger            ] Log file opened (rotation policy 2, max size 4194304)
2020.12.04 16:43:18.937 *I* [logger            ] Log rotation policy set to 2 (size=16777216, count=4)
2020.12.04 16:43:18.937 *I* [                  ] Core agent version 3.6-300-g287f599693
2020.12.04 16:43:18.937 *I* [                  ] Additional configuration files was loaded from /etc/nxagentd.conf.d
2020.12.04 16:43:18.937 *I* [logger            ] Debug level set to 0
2020.12.04 16:43:18.937 *I* [                  ] Data directory: /var/lib/netxms
2020.12.04 16:43:18.937 *I* [                  ] File store: /tmp
2020.12.04 16:43:18.940 *I* [crypto            ] Crypto library initialized (OpenSSL 1.1.1g  21 Apr 2020)
2020.12.04 16:43:18.940 *W* [crypto            ] Compile time OpenSSL version (1010100f) does not match runtime OpenSSL version (1010107f)
2020.12.04 16:43:18.941 *I* [db.drv            ] Database driver "sqlite.ddr" loaded and initialized successfully
2020.12.04 16:43:18.992 *I* [db.agent          ] Local database opened successfully
2020.12.04 16:43:18.992 *I* [                  ] Agent ID is 9dd1fc5d-9890-4a44-9100-022dce11e744
2020.12.04 16:43:18.993 *I* [                  ] Local host name is "localhost.localdomain"
2020.12.04 16:43:18.993 *I* [                  ] Using system name "hpserver1"
2020.12.04 16:43:18.994 *I* [                  ] Arbitrary command execution disabled
2020.12.04 16:43:20.004 *I* [                  ] Subagent "Linux" (linux.nsm) loaded successfully (version 3.6.300)
2020.12.04 16:43:20.004 *I* [                  ] System hardware ID is 4DB3FBE746CC2A3B0331140CD3F1872F15594097
2020.12.04 16:43:21.005 *I* [                  ] Listening on socket 0.0.0.0:4700
2020.12.04 16:43:21.005 *I* [                  ] Listening on socket :::4700
2020.12.04 16:43:22.007 *I* [                  ] NetXMS Agent started

Any idea how to fix it?

Thanks in advance

connectionlost.png

]]>https://forum.netxms.org/topic/6796/agent-configuration-file-problem-in-netxms-version-2.6.300RSS for NodeFri, 13 Nov 2026 07:24:13 GMTFri, 04 Dec 2020 19:16:54 GMT60<![CDATA[Reply to Agent configuration file problem in NetXMS version 2.6.300 on Fri, 11 Dec 2020 10:35:38 GMT]]>If tables are already created - run "nxdbmgr upgrade"

]]>https://forum.netxms.org/post/29022https://forum.netxms.org/post/29022Fri, 11 Dec 2020 10:35:38 GMT<![CDATA[Reply to Agent configuration file problem in NetXMS version 2.6.300 on Wed, 09 Dec 2020 20:25:06 GMT]]>Hey, Filipp. I found an installation procedure error. I fixed it and the netXMS server is up and running

josemb@hpserver1:~$ netxmsd -version
NetXMS Server Version 3.6.300 Build 3.6-300-g287f599693 (UNICODE)
NXCP: 5.53.1.29 (AES-256, Blowfish-256, 3DES, AES-128, Blowfish-128)
Built with: g++ (Ubuntu 7.5.0-3ubuntu1~18.04) 7.5.0

Thanks a lot to all netxms guys for your help. I appreciate a lot.

Best regards !
Jose

]]>https://forum.netxms.org/post/29009https://forum.netxms.org/post/29009Wed, 09 Dec 2020 20:25:06 GMT<![CDATA[Reply to Agent configuration file problem in NetXMS version 2.6.300 on Wed, 09 Dec 2020 14:59:56 GMT]]>Hi, Filipp. First I appreciate your time for help me. Second, Every thing is Ok. However, when

sudo apt-get install netxms-server netxms-dbdrv-pgsql

Additional steps required:

  1. Edit default configuration file (/etc/netxmsd.conf) <----- Done !

  2. Load database schema

  nxdbmgr init <--- I have a question here. Do I have to do it or I do nxdbmgr upgrade. Because I started netXMS server without this step and It  doesn't work

  1. Start daemon with command:

  systemctl start netxms-server

The latest 3 lines of the file /var/log/netxmsd

2020.12.09 13:31:22.401 *I* [                  ] Platform subagent "/usr/lib/x86_64-linux-gnu/netxms/linux.nsm" successfully loaded
2020.12.09 13:31:22.401 *E* [db.drv            ] Unable to load database driver module "mysql.ddr": /usr/lib/x86_64-linux-gnu/netxms/dbdrv/mysql.ddr: cannot open shared object file: No such file or directory

Thanks in Advance

]]>https://forum.netxms.org/post/29008https://forum.netxms.org/post/29008Wed, 09 Dec 2020 14:59:56 GMT<![CDATA[Reply to Agent configuration file problem in NetXMS version 2.6.300 on Wed, 09 Dec 2020 00:52:24 GMT]]>apt install netxms-base

if it's already installed, try removing it first with
apt purge netxms-base

]]>https://forum.netxms.org/post/29005https://forum.netxms.org/post/29005Wed, 09 Dec 2020 00:52:24 GMT<![CDATA[Reply to Agent configuration file problem in NetXMS version 2.6.300 on Tue, 08 Dec 2020 22:48:37 GMT]]>Hi, Victor I appreciate your sooner reply to my post. I have a question: How can I install the netxms-base package ?

Thanks in Advance

]]>https://forum.netxms.org/post/29004https://forum.netxms.org/post/29004Tue, 08 Dec 2020 22:48:37 GMT<![CDATA[Reply to Agent configuration file problem in NetXMS version 2.6.300 on Tue, 08 Dec 2020 21:15:21 GMT]]>Looks like files from netxms-base package are missing - try to re-install it.

Best regards,
Victor

]]>https://forum.netxms.org/post/29003https://forum.netxms.org/post/29003Tue, 08 Dec 2020 21:15:21 GMT<![CDATA[Reply to Agent configuration file problem in NetXMS version 2.6.300 on Tue, 08 Dec 2020 17:46:17 GMT]]>Hi, Filipp. Yes I did them.

The output of mentioned two commands:

ldd /usr/bin/nxagentd
    linux-vdso.so.1 (0x00007ffc9abed000)
    libappagent.so.36 => /usr/lib/x86_64-linux-gnu/libappagent.so.36 (0x00007f129e708000)
    libnxagent.so.36 => /usr/lib/x86_64-linux-gnu/libnxagent.so.36 (0x00007f129e4f7000)
    libnxdb.so.36 => not found
    libnetxms.so.36 => not found
    libnxsnmp.so.36 => not found
    libsystemd.so.0 => /lib/x86_64-linux-gnu/libsystemd.so.0 (0x00007f129e273000)
    libjansson.so.4 => /usr/lib/x86_64-linux-gnu/libjansson.so.4 (0x00007f129e065000)
    librt.so.1 => /lib/x86_64-linux-gnu/librt.so.1 (0x00007f129de5d000)
    libdl.so.2 => /lib/x86_64-linux-gnu/libdl.so.2 (0x00007f129dc59000)
    libpthread.so.0 => /lib/x86_64-linux-gnu/libpthread.so.0 (0x00007f129da3a000)
    libssl.so.1.1 => /usr/lib/x86_64-linux-gnu/libssl.so.1.1 (0x00007f129d7ac000)
    libcrypto.so.1.1 => /usr/lib/x86_64-linux-gnu/libcrypto.so.1.1 (0x00007f129d2de000)
    libcurl.so.4 => /usr/lib/x86_64-linux-gnu/libcurl.so.4 (0x00007f129d05f000)
    libpcre32.so.3 => /usr/lib/x86_64-linux-gnu/libpcre32.so.3 (0x00007f129cdfc000)
    libstdc++.so.6 => /usr/lib/x86_64-linux-gnu/libstdc++.so.6 (0x00007f129ca73000)
    libgcc_s.so.1 => /lib/x86_64-linux-gnu/libgcc_s.so.1 (0x00007f129c85b000)
    libc.so.6 => /lib/x86_64-linux-gnu/libc.so.6 (0x00007f129c46a000)
    libnetxms.so.36 => not found
    libnxdb.so.36 => not found
    libnetxms.so.36 => not found
    liblzma.so.5 => /lib/x86_64-linux-gnu/liblzma.so.5 (0x00007f129c244000)
    liblz4.so.1 => /usr/lib/x86_64-linux-gnu/liblz4.so.1 (0x00007f129c028000)
    libgcrypt.so.20 => /lib/x86_64-linux-gnu/libgcrypt.so.20 (0x00007f129bd0c000)
    /lib64/ld-linux-x86-64.so.2 (0x00007f129eeac000)
    libnghttp2.so.14 => /usr/lib/x86_64-linux-gnu/libnghttp2.so.14 (0x00007f129bae7000)
    libidn2.so.0 => /usr/lib/x86_64-linux-gnu/libidn2.so.0 (0x00007f129b8c8000)
    librtmp.so.1 => /usr/lib/x86_64-linux-gnu/librtmp.so.1 (0x00007f129b6ac000)
    libpsl.so.5 => /usr/lib/x86_64-linux-gnu/libpsl.so.5 (0x00007f129b49e000)
    libgssapi_krb5.so.2 => /usr/lib/x86_64-linux-gnu/libgssapi_krb5.so.2 (0x00007f129b253000)
    libldap_r-2.4.so.2 => /usr/lib/x86_64-linux-gnu/libldap_r-2.4.so.2 (0x00007f129b001000)
    liblber-2.4.so.2 => /usr/lib/x86_64-linux-gnu/liblber-2.4.so.2 (0x00007f129adf3000)
    libz.so.1 => /lib/x86_64-linux-gnu/libz.so.1 (0x00007f129abd6000)
    libm.so.6 => /lib/x86_64-linux-gnu/libm.so.6 (0x00007f129a838000)
    libgpg-error.so.0 => /lib/x86_64-linux-gnu/libgpg-error.so.0 (0x00007f129a623000)
    libunistring.so.2 => /usr/lib/x86_64-linux-gnu/libunistring.so.2 (0x00007f129a2a5000)
    libgnutls.so.30 => /usr/lib/x86_64-linux-gnu/libgnutls.so.30 (0x00007f1299f3f000)
    libhogweed.so.4 => /usr/lib/x86_64-linux-gnu/libhogweed.so.4 (0x00007f1299d0b000)
    libnettle.so.6 => /usr/lib/x86_64-linux-gnu/libnettle.so.6 (0x00007f1299ad5000)
    libgmp.so.10 => /usr/lib/x86_64-linux-gnu/libgmp.so.10 (0x00007f1299854000)
    libkrb5.so.3 => /usr/lib/x86_64-linux-gnu/libkrb5.so.3 (0x00007f129957e000)
    libk5crypto.so.3 => /usr/lib/x86_64-linux-gnu/libk5crypto.so.3 (0x00007f129934c000)
    libcom_err.so.2 => /lib/x86_64-linux-gnu/libcom_err.so.2 (0x00007f1299148000)
    libkrb5support.so.0 => /usr/lib/x86_64-linux-gnu/libkrb5support.so.0 (0x00007f1298f3d000)
    libresolv.so.2 => /lib/x86_64-linux-gnu/libresolv.so.2 (0x00007f1298d23000)
    libsasl2.so.2 => /usr/lib/x86_64-linux-gnu/libsasl2.so.2 (0x00007f1298b08000)
    libgssapi.so.3 => /usr/lib/x86_64-linux-gnu/libgssapi.so.3 (0x00007f12988c7000)
    libp11-kit.so.0 => /usr/lib/x86_64-linux-gnu/libp11-kit.so.0 (0x00007f1298598000)
    libtasn1.so.6 => /usr/lib/x86_64-linux-gnu/libtasn1.so.6 (0x00007f1298385000)
    libkeyutils.so.1 => /lib/x86_64-linux-gnu/libkeyutils.so.1 (0x00007f1298181000)
    libheimntlm.so.0 => /usr/lib/x86_64-linux-gnu/libheimntlm.so.0 (0x00007f1297f78000)
    libkrb5.so.26 => /usr/lib/x86_64-linux-gnu/libkrb5.so.26 (0x00007f1297ceb000)
    libasn1.so.8 => /usr/lib/x86_64-linux-gnu/libasn1.so.8 (0x00007f1297a49000)
    libhcrypto.so.4 => /usr/lib/x86_64-linux-gnu/libhcrypto.so.4 (0x00007f1297813000)
    libroken.so.18 => /usr/lib/x86_64-linux-gnu/libroken.so.18 (0x00007f12975fd000)
    libffi.so.6 => /usr/lib/x86_64-linux-gnu/libffi.so.6 (0x00007f12973f5000)
    libwind.so.0 => /usr/lib/x86_64-linux-gnu/libwind.so.0 (0x00007f12971cc000)
    libheimbase.so.1 => /usr/lib/x86_64-linux-gnu/libheimbase.so.1 (0x00007f1296fbd000)
    libhx509.so.5 => /usr/lib/x86_64-linux-gnu/libhx509.so.5 (0x00007f1296d73000)
    libsqlite3.so.0 => /usr/lib/x86_64-linux-gnu/libsqlite3.so.0 (0x00007f1296a6a000)
    libcrypt.so.1 => /lib/x86_64-linux-gnu/libcrypt.so.1 (0x00007f1296832000)

ldd /usr/lib/x86_64-linux-gnu/libnxdb.so.36
ldd: /usr/lib/x86_64-linux-gnu/libnxdb.so.36: No such file or directory

Thanks in advance

]]>https://forum.netxms.org/post/29001https://forum.netxms.org/post/29001Tue, 08 Dec 2020 17:46:17 GMT<![CDATA[Reply to Agent configuration file problem in NetXMS version 2.6.300 on Tue, 08 Dec 2020 17:19:58 GMT]]>Did you manage to find and delete libnx* and libnetxms* files?

Please show the output of these two commands:

ldd /usr/bin/nxagentd
ldd /usr/lib/x86_64-linux-gnu/libnxdb.so.36
]]>https://forum.netxms.org/post/29000https://forum.netxms.org/post/29000Tue, 08 Dec 2020 17:19:58 GMT<![CDATA[Reply to Agent configuration file problem in NetXMS version 2.6.300 on Tue, 08 Dec 2020 16:46:45 GMT]]>Hi, Fillip. I followed your directions to re install the NextXMS on our server.  However, when I tried to install it appeared an error:

Error while loading shared libraries: libnxdb.so.36 when I tried to install the latest netXMS server

Apt command information

sudo apt-get install netxms-server netxms-dbdrv-mysql

The following additional packages will be installed:
  netxms-agent netxms-dbdrv-sqlite3
The following NEW packages will be installed:
  netxms-agent netxms-dbdrv-mysql netxms-dbdrv-sqlite3 netxms-server

sudo systemctl status nxagentd.service
%u25CF nxagentd.service - NetXMS Agent
  Loaded: loaded (/lib/systemd/system/nxagentd.service; disabled; vendor preset: enabled)
  Active: failed (Result: exit-code) since Tue 2020-12-08 16:15:14 UTC; 4min 59s ago

Dec 08 16:15:14 hpserver1 systemd[1]: Starting NetXMS Agent...
Dec 08 16:15:14 hpserver1 nxagentd[15444]: /usr/bin/nxagentd: error while loading shared libraries: libnxdb.so.36: cannot open s
Dec 08 16:15:14 hpserver1 systemd[1]: nxagentd.service: Control process exited, code=exited status=127
Dec 08 16:15:14 hpserver1 systemd[1]: nxagentd.service: Failed with result 'exit-code'.
Dec 08 16:15:14 hpserver1 systemd[1]: Failed to start NetXMS Agent.

josemb@hpserver1:~$ sudo find / -name libnx*
[sudo] password for josemb:
/usr/lib/x86_64-linux-gnu/libnxlp.so.36.0.0
/usr/lib/x86_64-linux-gnu/libnxlp.so.36
/usr/lib/x86_64-linux-gnu/libnxsl.so.36.0.0
/usr/lib/x86_64-linux-gnu/libnxagent.so.36.0.0
/usr/lib/x86_64-linux-gnu/libnxcore.so.36
/usr/lib/x86_64-linux-gnu/libnxcore.so.36.0.0
/usr/lib/x86_64-linux-gnu/libnxsrv.so.36.0.0
/usr/lib/x86_64-linux-gnu/libnxsrv.so.36
/usr/lib/x86_64-linux-gnu/libnxsl.so.36
/usr/lib/x86_64-linux-gnu/libnxdbmgr.so.36
/usr/lib/x86_64-linux-gnu/libnxagent.so.36
/usr/lib/x86_64-linux-gnu/libnxdbmgr.so.36.0.0

Do you know what I did wrong? any comments are wellcome !

]]>https://forum.netxms.org/post/28999https://forum.netxms.org/post/28999Tue, 08 Dec 2020 16:46:45 GMT<![CDATA[Reply to Agent configuration file problem in NetXMS version 2.6.300 on Mon, 07 Dec 2020 16:23:29 GMT]]>Hi, Filipp, Got it. Thanks

]]>https://forum.netxms.org/post/28995https://forum.netxms.org/post/28995Mon, 07 Dec 2020 16:23:29 GMT<![CDATA[Reply to Agent configuration file problem in NetXMS version 2.6.300 on Mon, 07 Dec 2020 16:15:08 GMT]]>The database will stand as it is, so there is no need to do init or upgrade. Netxms will just connect to the database that it has in config file.

]]>https://forum.netxms.org/post/28994https://forum.netxms.org/post/28994Mon, 07 Dec 2020 16:15:08 GMT<![CDATA[Reply to Agent configuration file problem in NetXMS version 2.6.300 on Mon, 07 Dec 2020 12:53:41 GMT]]>Hi, Filipp. Thanks for your sooner reply to my post. I have a Database question: we have a current netXMS database. With this in mind. Do I do

nxdbmgr upgrade or

nxdbmgr init

Thanks in advance

Jose

]]>https://forum.netxms.org/post/28991https://forum.netxms.org/post/28991Mon, 07 Dec 2020 12:53:41 GMT<![CDATA[Reply to Agent configuration file problem in NetXMS version 2.6.300 on Mon, 07 Dec 2020 11:05:39 GMT]]>I would do the following way:
apt remove "netxms*"

Then find and delete the following files on the file system:
libnx*
libnetxms*

And then install netxms again - install  netxms-release package and then netxms-server, netxms-agent and database driver package.

]]>https://forum.netxms.org/post/28990https://forum.netxms.org/post/28990Mon, 07 Dec 2020 11:05:39 GMT<![CDATA[Reply to Agent configuration file problem in NetXMS version 2.6.300 on Sat, 05 Dec 2020 20:19:11 GMT]]>Hi, Alex. I am using Ubuntu server 18.04. Question: How can I clean both versions?
Thanks in advance.

]]>https://forum.netxms.org/post/28986https://forum.netxms.org/post/28986Sat, 05 Dec 2020 20:19:11 GMT<![CDATA[Reply to Agent configuration file problem in NetXMS version 2.6.300 on Sat, 05 Dec 2020 19:43:54 GMT]]>According to systemctl output, netxms is installed in /usr, but it tries to load modules from /usr/local/bin - this looks like you mixed binaries from different versions.
I recommend to clean both versions, then configure and make install again.

Which distro do you use?

]]>https://forum.netxms.org/post/28985https://forum.netxms.org/post/28985Sat, 05 Dec 2020 19:43:54 GMT<![CDATA[Reply to Agent configuration file problem in NetXMS version 2.6.300 on Sat, 05 Dec 2020 13:27:53 GMT]]>Hi, Alex I appreciate your time to help me. I repeated the Filipp procedure as root user. The computer screen sent the following messages:

root@hpserver1:/var/log# rm netxmsd.log
root@hpserver1:/var/log# cd
root@hpserver1:~# netxmsd -D 6
Using configuration file "/etc/netxmsd.conf"
2020.12.05 12:56:36.873 *D* [                  ] LIB directory set to /usr/local/lib/netxms
2020.12.05 12:56:36.874 *I* [                  ] Code page set to ISO8859-1
2020.12.05 12:56:36.874 *E* [                  ] Cannot load platform subagent "/usr/local/lib/netxms/linux.nsm" (/usr/local/lib/netxms/linux.nsm: cannot open shared object file: No such file or directory)
2020.12.05 12:56:36.874 *E* [db.drv            ] Unable to load database driver module "mysql.ddr": /usr/local/lib/netxms/dbdrv/mysql.ddr: cannot open shared object file: No such file or directory

The content of the netxmsd.conf file

# Logging
# Log file name
LogFile=/var/log/netxmsd

# Increase logging verbosity, 0 (only errors) to 9 (verbose debug)
#DebugLevel=3

## Database configuration.
## Uncomment and setup ONE section.

## Option #1 - SQLite (for test installations only):
#DBDriver=sqlite.ddr
#DBName=/var/lib/netxms/netxms.db

## Option #2 - PostgreSQL (recommended):
#DBDriver=pgsql.ddr
#DBServer=127.0.0.1
#DBName=netxms
#DBLogin=netxms
#DBPassword=netxms

##Option #3 - MySQL:
DBDriver=mysql.ddr
DBServer=localhost
DBName=netxms
DBLogin=############
DBPassword=########

## Option #4 - Oracle:
#DBDriver=oracle.ddr
#DBServer=//127.0.0.1:1521/ORCL # Instant Client connection string or SID
#DBLogin=netxms
#DBPassword=netxms

## Option #5 - unixODBC/FreeTDS:
#DBDriver=odbc.ddr
#DBServer=NETXMS_DSN
#DBLogin=netxms
#DBPassword=netxms

Thanks in Advance

]]>https://forum.netxms.org/post/28984https://forum.netxms.org/post/28984Sat, 05 Dec 2020 13:27:53 GMT<![CDATA[Reply to Agent configuration file problem in NetXMS version 2.6.300 on Sat, 05 Dec 2020 08:23:48 GMT]]>You are running netxmsd as user "josemb" which does not have write access to /var/log.
Either run netxmsd as root, or change configuration file location.

@jbriseno said in Agent configuration file problem in NetXMS version 2.6.300:

Hi, Filipp

I deleted the /var/log/netxmsd file

josemb@hpserver1:~$ netxmsd -D 6
Using configuration file "/etc/netxmsd.conf"
FATAL ERROR: Cannot open log file

]]>https://forum.netxms.org/post/28983https://forum.netxms.org/post/28983Sat, 05 Dec 2020 08:23:48 GMT<![CDATA[Reply to Agent configuration file problem in NetXMS version 2.6.300 on Sat, 05 Dec 2020 00:02:33 GMT]]>Hi, Filipp

I deleted the /var/log/netxmsd file

josemb@hpserver1:~$ netxmsd -D 6
Using configuration file "/etc/netxmsd.conf"
FATAL ERROR: Cannot open log file

]]>https://forum.netxms.org/post/28982https://forum.netxms.org/post/28982Sat, 05 Dec 2020 00:02:33 GMT<![CDATA[Reply to Agent configuration file problem in NetXMS version 2.6.300 on Fri, 04 Dec 2020 23:28:38 GMT]]>try deleting /var/log/netxmsd and running
netxmsd -D 6
again.
Wil the error be the same?

]]>https://forum.netxms.org/post/28981https://forum.netxms.org/post/28981Fri, 04 Dec 2020 23:28:38 GMT<![CDATA[Reply to Agent configuration file problem in NetXMS version 2.6.300 on Fri, 04 Dec 2020 23:17:55 GMT]]>Hi, Filipp. I ran the netXMS server under root user:

root@hpserver1:~# systemctl start netxmsd
root@hpserver1:~# systemctl status netxmsd
● netxmsd.service - NetXMS Server
  Loaded: loaded (/lib/systemd/system/netxmsd.service; disabled; vendor preset: enabled)
  Active: failed (Result: exit-code) since Fri 2020-12-04 23:12:57 UTC; 7s ago
  Process: 9502 ExecStart=/usr/bin/netxmsd -d (code=exited, status=0/SUCCESS)
 Main PID: 9510 (code=exited, status=3)

Dec 04 23:12:57 hpserver1 systemd[1]: Starting NetXMS Server...
Dec 04 23:12:57 hpserver1 systemd[1]: Started NetXMS Server.
Dec 04 23:12:57 hpserver1 systemd[1]: netxmsd.service: Main process exited, code=exited, status=3/NOTIMPLEMENT
Dec 04 23:12:57 hpserver1 systemd[1]: netxmsd.service: Failed with result 'exit-code'.

The first lines of the netxmsd.conf file

## Logging
# Log file name
LogFile=/var/log/netxmsd

# Increase logging verbosity, 0 (only errors) to 9 (verbose debug)
#DebugLevel=3

## Database configuration.
## Uncomment and setup ONE section.

## Option #1 - SQLite (for test installations only):
#DBDriver=sqlite.ddr
#DBName=/var/lib/netxms/netxms.db

Nothing to point to the non-existing folder.

]]>https://forum.netxms.org/post/28980https://forum.netxms.org/post/28980Fri, 04 Dec 2020 23:17:55 GMT<![CDATA[Reply to Agent configuration file problem in NetXMS version 2.6.300 on Fri, 04 Dec 2020 21:11:16 GMT]]>It's ok with /etc/netxmsd.conf - it's just printing what config file it's using. The error is "FATAL ERROR: Cannot open log file".

I can think of two reasons for that:

  • you are starting it as regular user, but the log file was previously opened by netxms running under root (because systemd lauches it this way). So under regular user you don't have rights to write to same log file. Try running under root user.
  • check log file configuration in /etc/netxmsd.conf. Does it point to non-existing folder?
]]>https://forum.netxms.org/post/28979https://forum.netxms.org/post/28979Fri, 04 Dec 2020 21:11:16 GMT<![CDATA[Reply to Agent configuration file problem in NetXMS version 2.6.300 on Fri, 04 Dec 2020 20:56:31 GMT]]>Hi, Filipp I appreciate your sooner reply to my post.

netxmsd -D 6
Using configuration file "/etc/netxmsd.conf"
FATAL ERROR: Cannot open log file

But the netxmsd.conf file is in the /etc directory

ls -la /etc/netxmsd.conf
-rw-r--r-- 1 root root 812 Dec  4 20:00 /etc/netxmsd.conf

]]>https://forum.netxms.org/post/28978https://forum.netxms.org/post/28978Fri, 04 Dec 2020 20:56:31 GMT<![CDATA[Reply to Agent configuration file problem in NetXMS version 2.6.300 on Fri, 04 Dec 2020 20:45:42 GMT]]>try starting netxmsd process from command prompt in foregroud mode:

netxmsd -D 6

This will start it with 6-th level or debug and will put all messages that are written to log file to the console. After it terminates, share the output.

]]>https://forum.netxms.org/post/28977https://forum.netxms.org/post/28977Fri, 04 Dec 2020 20:45:42 GMT<![CDATA[Reply to Agent configuration file problem in NetXMS version 2.6.300 on Fri, 04 Dec 2020 19:51:46 GMT]]>Hi, Alex I appreciate your help. Your right.

the latest lines of the netxmsd log file

2020.12.04 18:54:42.196 *I* [logger            ] Log file opened (rotation policy 2, max size 16777216)
2020.12.04 18:54:42.212 *I* [                  ] Code page set to ISO8859-1
2020.12.04 18:54:42.212 *E* [                  ] Cannot load platform subagent "/usr/local/lib/netxms/linux.nsm" (/usr/local/lib/netxms/linux.nsm: cannot open shared object file: No such file or directory)
2020.12.04 18:54:42.212 *E* [db.drv            ] Unable to load database driver module "mysql.ddr": /usr/local/lib/netxms/dbdrv/mysql.ddr: cannot open shared object file: No such file or directory

]]>https://forum.netxms.org/post/28974https://forum.netxms.org/post/28974Fri, 04 Dec 2020 19:51:46 GMT