<![CDATA[NetXMS core won't start after update to 3.7. Can't upgrade database.]]>After upgrading to the latest server version netxms-server-3.7.145-x64.exe  ( from a 3.x version beginning 2020, don't remember exactly which one ) NetXMS core service won't start.

I checked the log:

2021.02.04 10:22:19.526 *I* [logger            ] Log file opened (rotation policy 2, max size 16777216)
2021.02.04 10:22:19.527 *D* [                  ] LIB directory set to D:\NetXMS\lib
2021.02.04 10:22:19.532 *D* [dload              ] DLOpen: file="mysql.ddr", module=00007FFC5C8F0000
2021.02.04 10:22:19.532 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=drvAPIVersion, address=00007FFC5C8F8038
2021.02.04 10:22:19.532 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=drvName, address=00007FFC5C8F8040
2021.02.04 10:22:19.532 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvInit, address=00007FFC5C8F16F0
2021.02.04 10:22:19.532 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvConnect, address=00007FFC5C8F1720
2021.02.04 10:22:19.532 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvDisconnect, address=00007FFC5C8F18D0
2021.02.04 10:22:19.532 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvSetPrefetchLimit, address=0000000000000000
2021.02.04 10:22:19.532 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvPrepare, address=00007FFC5C8F1920
2021.02.04 10:22:19.532 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvFreeStatement, address=00007FFC5C8F1F00
2021.02.04 10:22:19.532 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvOpenBatch, address=0000000000000000
2021.02.04 10:22:19.532 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvNextBatchRow, address=0000000000000000
2021.02.04 10:22:19.532 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvBind, address=00007FFC5C8F1C10
2021.02.04 10:22:19.532 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvExecute, address=00007FFC5C8F1DB0
2021.02.04 10:22:19.532 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvQuery, address=00007FFC5C8F20A0
2021.02.04 10:22:19.532 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvSelect, address=00007FFC5C8F2330
2021.02.04 10:22:19.533 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvSelectUnbuffered, address=00007FFC5C8F2B40
2021.02.04 10:22:19.533 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvSelectPrepared, address=00007FFC5C8F2350
2021.02.04 10:22:19.533 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvSelectPreparedUnbuffered, address=00007FFC5C8F2D70
2021.02.04 10:22:19.533 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvFetch, address=00007FFC5C8F2FE0
2021.02.04 10:22:19.533 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvGetFieldLength, address=00007FFC5C8F2640
2021.02.04 10:22:19.533 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvGetFieldLengthUnbuffered, address=00007FFC5C8F30D0
2021.02.04 10:22:19.533 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvGetField, address=00007FFC5C8F2A60
2021.02.04 10:22:19.533 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvGetFieldUTF8, address=00007FFC5C8F2A80
2021.02.04 10:22:19.533 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvGetFieldUnbuffered, address=00007FFC5C8F3370
2021.02.04 10:22:19.533 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvGetFieldUnbufferedUTF8, address=00007FFC5C8F3390
2021.02.04 10:22:19.533 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvGetNumRows, address=00007FFC5C8F2AA0
2021.02.04 10:22:19.533 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvGetColumnCount, address=00007FFC5C8F2AB0
2021.02.04 10:22:19.533 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvGetColumnName, address=00007FFC5C8F2AC0
2021.02.04 10:22:19.533 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvGetColumnCountUnbuffered, address=00007FFC5C8F33B0
2021.02.04 10:22:19.533 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvGetColumnNameUnbuffered, address=00007FFC5C8F33C0
2021.02.04 10:22:19.533 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvFreeResult, address=00007FFC5C8F2AF0
2021.02.04 10:22:19.533 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvFreeUnbufferedResult, address=00007FFC5C8F33F0
2021.02.04 10:22:19.533 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvBegin, address=00007FFC5C8F3480
2021.02.04 10:22:19.533 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvCommit, address=00007FFC5C8F3530
2021.02.04 10:22:19.533 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvRollback, address=00007FFC5C8F35E0
2021.02.04 10:22:19.533 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvUnload, address=00007FFC5C8F1710
2021.02.04 10:22:19.533 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvPrepareStringA, address=00007FFC5C8F1500
2021.02.04 10:22:19.533 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvPrepareStringW, address=00007FFC5C8F11D0
2021.02.04 10:22:19.533 *D* [dload              ] DLGetSymbolAddr: module=00007FFC5C8F0000, symbol=DrvIsTableExist, address=00007FFC5C8F3690
2021.02.04 10:22:19.539 *I* [db.drv            ] Database driver "mysql.ddr" loaded and initialized successfully
2021.02.04 10:22:19.539 *D* [db.conn            ] DBConnect: server=localhost db=netxms_db login=netxms schema=
2021.02.04 10:22:19.540 *D* [                  ] Local administration interface listener started
2021.02.04 10:22:19.544 *D* [db.conn            ] New DB connection opened: handle=0000021B25513C80
2021.02.04 10:22:19.544 *D* [                  ] Successfully connected to database netxms_db@localhost
2021.02.04 10:22:19.544 *E* [                  ] Your database has format version 32.7, but server is compiled for version 37.6
2021.02.04 10:22:19.544 *D* [db.conn            ] DB connection 0000021B25513C80 closed

> I tried upgrading the database but received the following:

d:\NetXMS\bin>nxdbmgr upgrade
NetXMS Database Manager Version 3.7.145 Build 3.7-145-g26f1728e68 (UNICODE)

Upgrading database...
Upgrading from version 32.7 to 32.8
SQL query failed (Duplicate column name 'description'):
ALTER TABLE websvc_definitions ADD description varchar(2000)
Rolling back last stage due to upgrade errors...
Database upgrade failed

> After removing the description to see if that was the problem it went on to a new error:

d:\NetXMS\bin>nxdbmgr upgrade
NetXMS Database Manager Version 3.7.145 Build 3.7-145-g26f1728e68 (UNICODE)

Upgrading database...
Upgrading from version 32.7 to 32.8
SQL query failed (Table 'netxms_db.nodes' doesn't exist in engine):
ALTER TABLE nodes ADD vendor varchar(127)
Rolling back last stage due to upgrade errors...
Database upgrade failed

Help?

]]>https://forum.netxms.org/topic/6895/netxms-core-won-t-start-after-update-to-3.7.-can-t-upgrade-database.RSS for NodeFri, 13 Nov 2026 17:46:30 GMTThu, 04 Feb 2021 13:28:36 GMT60<![CDATA[Reply to NetXMS core won't start after update to 3.7. Can't upgrade database. on Mon, 08 Feb 2021 10:43:08 GMT]]>Thanks Filipp. I don't have a backup of the database but I will restore to an earlier snapshot of the VM.

]]>https://forum.netxms.org/post/29427https://forum.netxms.org/post/29427Mon, 08 Feb 2021 10:43:08 GMT<![CDATA[Reply to NetXMS core won't start after update to 3.7. Can't upgrade database. on Fri, 05 Feb 2021 19:45:29 GMT]]>It's recommended to connect using mysql client, not 3rd party software, as heidisql is crashing here.
https://dev.mysql.com/doc/refman/5.7/en/mysql.html

It all looks like some issue with MySQL, possibly the database is corrupted. May be you can find some useful information here: https://stackoverflow.com/questions/25039927/database-corruption-with-mariadb-table-doesnt-exist-in-engine

If you have backup, I would suggest to restore from it.
Also, we generally find Postgres more reliable (if you decide to go this way, nxdbmgr allows to migrate between database engines).

]]>https://forum.netxms.org/post/29420https://forum.netxms.org/post/29420Fri, 05 Feb 2021 19:45:29 GMT<![CDATA[Reply to NetXMS core won't start after update to 3.7. Can't upgrade database. on Fri, 05 Feb 2021 08:56:29 GMT]]>I checked via HeidiSQL, it's MariaDB. Logged in via 'root' account.

I can see a 'nodes' table but can't open it. The UI says : You need the SHOW VIEW privilege in order to edit a view.

and this is the output of the query tab when I click on the Nodes table:

"
SHOW CREATE VIEW `netxms_db`.`nodes`;
/* SQL Error (1932): Table 'netxms_db.nodes' doesn't exist in engine */
SELECT * FROM INFORMATION_SCHEMA.VIEWS WHERE TABLE_SCHEMA='netxms_db' AND TABLE_NAME='nodes';
/* Access violation at address 008C54E9 in module 'heidisql.exe'. Read of address 00000018 */
"

Shouldn't root have sufficient rights to do this?

]]>https://forum.netxms.org/post/29418https://forum.netxms.org/post/29418Fri, 05 Feb 2021 08:56:29 GMT<![CDATA[Reply to NetXMS core won't start after update to 3.7. Can't upgrade database. on Thu, 04 Feb 2021 15:06:12 GMT]]>Can you check in MySQL if "nodes" table exists?

Did you also upgrade MySQL itself? Can you check, if there are any errors in MySQL log file?

]]>https://forum.netxms.org/post/29411https://forum.netxms.org/post/29411Thu, 04 Feb 2021 15:06:12 GMT