<![CDATA[3.9.280 server is crashing on start]]>Hi,

after update to 3.9.280 the server keeps crashing. No dump is created and I cannot see anything in the log besides a warning that the runtime OpenSSL version does not match the compile time version.

Windows Server 2019
Microsoft SQL Server 2017

What can I do?

Cheers

]]>https://forum.netxms.org/topic/7198/3.9.280-server-is-crashing-on-startRSS for NodeFri, 13 Nov 2026 09:04:02 GMTWed, 29 Sep 2021 10:55:06 GMT60<![CDATA[Reply to 3.9.280 server is crashing on start on Wed, 17 Nov 2021 07:31:57 GMT]]>This bug should be fixed in 3.9.361.

Best regards,
Victor

]]>https://forum.netxms.org/post/30777https://forum.netxms.org/post/30777Wed, 17 Nov 2021 07:31:57 GMT<![CDATA[Reply to 3.9.280 server is crashing on start on Mon, 15 Nov 2021 12:00:51 GMT]]>Could be related to this:
https://track.radensolutions.com/issue/NX-2168

]]>https://forum.netxms.org/post/30768https://forum.netxms.org/post/30768Mon, 15 Nov 2021 12:00:51 GMT<![CDATA[Reply to 3.9.280 server is crashing on start on Tue, 09 Nov 2021 11:13:04 GMT]]>Ok, after loading the dumps in Visual Studio and trying to understand them, I started to delete all of the affected DCIs, one by one. Seems like they all did belong to the same node, that was not important to monitor. So I decided to delete the node in the database alltogether.

Now NetXMS finally started again and is currently gathering all the data of the last weeks.

]]>https://forum.netxms.org/post/30753https://forum.netxms.org/post/30753Tue, 09 Nov 2021 11:13:04 GMT<![CDATA[Reply to 3.9.280 server is crashing on start on Fri, 05 Nov 2021 17:45:56 GMT]]>Hi again,

finally got time to look into this a bit more.

Disabling that DCI didn't help. I guess it's just the last line in the log, but not necessarily the reason.

I turned on crash dumps and I get a Divide by Zero at 00007FFE4513ABE7 in nxcore.dll (using 3.9.334). Does this help? I could provide the dump as well...

Cheers

]]>https://forum.netxms.org/post/30751https://forum.netxms.org/post/30751Fri, 05 Nov 2021 17:45:56 GMT<![CDATA[Reply to 3.9.280 server is crashing on start on Thu, 14 Oct 2021 20:51:32 GMT]]>DCObject looks to be a data collection item. You can try finding it in the database in items table and setting status to 1 (disabled).
More information on the database structure is here: https://www.netxms.org/documentation/datadictionary-3.0/

Please inform, if this helps.

]]>https://forum.netxms.org/post/30645https://forum.netxms.org/post/30645Thu, 14 Oct 2021 20:51:32 GMT<![CDATA[Reply to 3.9.280 server is crashing on start on Fri, 08 Oct 2021 12:42:45 GMT]]>Sadly I'm not any further. Currently I'm trying to restore the database to the time that I upgraded to 3.9.280 from 3.9.235. But so far no luck...

I wonder what the cause is. Is it 3.9 altogether because 3.8 was rock solid for me. Or is it some weird configuration I might have?

I happen to like NetXMS for various reasons. But currently it does just nothing. And I have to way to recover from that. I don't want to switch away...

]]>https://forum.netxms.org/post/30626https://forum.netxms.org/post/30626Fri, 08 Oct 2021 12:42:45 GMT<![CDATA[Reply to 3.9.280 server is crashing on start on Mon, 04 Oct 2021 08:22:55 GMT]]>Thanks for getting back. This could actually help...

The last line in the log after a lot of startup tasks always is:

DCObject::updateTimeIntervalsInternal(.1.3.6.1.4.1.8072.1.3.2.4.1.2.8.103.101.116.116.101.109.112.115.{instance} [16574]): retentionTime=0, pollingInterval=0

Maybe it is that both are 0?

]]>https://forum.netxms.org/post/30602https://forum.netxms.org/post/30602Mon, 04 Oct 2021 08:22:55 GMT<![CDATA[Reply to 3.9.280 server is crashing on start on Fri, 01 Oct 2021 09:24:44 GMT]]>Does it crash right after start, or it runs for some time and then crashes?

You can try setting DebugLevel = 7 in configuration file to see, if last log entries before crash are same for several crashes.

I just tried installing .280 on Windows and it's running so far.

]]>https://forum.netxms.org/post/30596https://forum.netxms.org/post/30596Fri, 01 Oct 2021 09:24:44 GMT<![CDATA[Reply to 3.9.280 server is crashing on start on Fri, 01 Oct 2021 07:05:08 GMT]]>Nothing?  😕

]]>https://forum.netxms.org/post/30594https://forum.netxms.org/post/30594Fri, 01 Oct 2021 07:05:08 GMT