<![CDATA[Telegram channel Issue]]>Hi, there. We are using NetXMC ver. 4.x  We decide to add a Telegram bot service into the netxmc server. But, It doesn't work. Beacuse an image worth than a thousand words. I Attach it

Sequential steps to config the Telegram bot

I created a Telgram bot
Add it into the Notification channels menu option.
Telegram configuration according with the netxmc online documentation
Testing the Telegram channel using the send notification option from the Tools menu
Notification to the Telegram bot has been enqueded. Then the Telegram configuration changed to error status on the Notification channels.

Any idea is welcome ! Thanks in advance.

Jose

telgramissue.jpg

]]>https://forum.netxms.org/topic/7363/telegram-channel-issueRSS for NodeFri, 13 Nov 2026 10:21:26 GMTFri, 29 Apr 2022 19:05:27 GMT60<![CDATA[Reply to Telegram channel Issue on Sat, 29 Oct 2022 16:39:39 GMT]]>@jbriseno said in Telegram channel Issue:

Hi, Filipp. First I appreciate a lot your time to help me to fix my Telegram channel issue. Second, today, I found the technical reason for that Telegram channel configuration change its status in unxpected way. Because, I added an event with the Telegram bot in the Actions Configuration menu. I updated it. Then my problem is solved. Finally, according with my participation in other Open Source Projects, NetXMS project offers to its members an excellent support. Kudos.

Problem solved

Thanks
my best
Jose

I have this issue too. What did you change in the actions configuration to fix this?

]]>https://forum.netxms.org/post/31959https://forum.netxms.org/post/31959Sat, 29 Oct 2022 16:39:39 GMT<![CDATA[Reply to Telegram channel Issue on Wed, 11 May 2022 13:59:08 GMT]]>Hi, Filipp. First I appreciate a lot your time to help me to fix my Telegram channel issue. Second, today, I found the technical reason for that Telegram channel configuration change its status in unxpected way. Because, I added an event with the Telegram bot in the Actions Configuration menu. I updated it. Then my problem is solved. Finally, according with my participation in other Open Source Projects, NetXMS project offers to its members an excellent support. Kudos.

Problem solved

Thanks
my best
Jose

]]>https://forum.netxms.org/post/31371https://forum.netxms.org/post/31371Wed, 11 May 2022 13:59:08 GMT<![CDATA[Reply to Telegram channel Issue on Tue, 10 May 2022 18:10:34 GMT]]>You still have a lot of these lines in the log:

2022.05.10 08:28:21.888 *D* [ncd.telegram      ] Cannot find chat ID for recipient Utelred_bot and bot Ut

It looks that NetXMS is attempting to send something to Utelred_bot all the time. Please check if there is an action that is configured to send notification to Utelred_bot and check what could be triggering that action from Event Processing Policy.

The way it works is that after NetXMS is trying to send something to Utelred_bot driver status falls into error. When you are sending something to josebriseno, sending is successfull and driver status becomes success for some time (till another attempt to send to Utelred_bot).

]]>https://forum.netxms.org/post/31347https://forum.netxms.org/post/31347Tue, 10 May 2022 18:10:34 GMT<![CDATA[Reply to Telegram channel Issue on Tue, 10 May 2022 14:05:16 GMT]]>Hi, Filipp. I attach the latest NetXMC log file with Telegram info.
My best, Jose.

telegram10.txt

]]>https://forum.netxms.org/post/31331https://forum.netxms.org/post/31331Tue, 10 May 2022 14:05:16 GMT<![CDATA[Reply to Telegram channel Issue on Tue, 10 May 2022 13:42:50 GMT]]>Hi, Filipp. First I appreciate your time to reply the post. Second, I attach a PDF file with the sequential steps to send a message to the Telegram bot. The Telegram status change in unexpected way. However, when the Telegram status is in "Driver error" I can send message to the Telegram bot. In the next post I am going to attach the NetXMC server log file. I hope this information helps. Thanks in advance.
My best, jose.

telegramchannelissue1.pdf

]]>https://forum.netxms.org/post/31330https://forum.netxms.org/post/31330Tue, 10 May 2022 13:42:50 GMT<![CDATA[Reply to Telegram channel Issue on Tue, 10 May 2022 10:34:35 GMT]]>In one place of your log a message seems to be delivered:
2022.05.09 14:09:17.735 *D* [ncd.telegram      ] Message from bot Ut to recipient josebriseno successfully sent

Did you actually get it?

A bit below it says that can not find chat id:
2022.05.09 14:09:18.843 *D* [ncd.telegram      ] Cannot find chat ID for recipient Utelred_bot and bot Ut

This place looks like Ut is trying to send message to Utelred_bot. I doubt that a bot can send message to another bot (but you can create a chat where bots are participants).

So the question is - what exactly is not working?

]]>https://forum.netxms.org/post/31325https://forum.netxms.org/post/31325Tue, 10 May 2022 10:34:35 GMT<![CDATA[Reply to Telegram channel Issue on Mon, 09 May 2022 19:20:06 GMT]]>Hi, Victor. I got it. I attach the log file with the netxmc debug configuration you mentioned in the latest post.  I hope this helps.
My best
Jose

telegram.txt

]]>https://forum.netxms.org/post/31320https://forum.netxms.org/post/31320Mon, 09 May 2022 19:20:06 GMT<![CDATA[Reply to Telegram channel Issue on Mon, 09 May 2022 07:50:24 GMT]]>Hi,

it doesn't look like debug level is set correctly. You can open server debug console (either from desktop client via Tools -> Server Console, or from command line on server machine by running nxadm -i) and enter command debug to get current debug levels. Then you can set debug level for required tag with command debug ncd.telegram 7.

Best regards,
Victor

]]>https://forum.netxms.org/post/31318https://forum.netxms.org/post/31318Mon, 09 May 2022 07:50:24 GMT<![CDATA[Reply to Telegram channel Issue on Fri, 06 May 2022 14:57:34 GMT]]>Hi, Filipp. I attach the netXMC log file with the tag ncd.telegram. I hope this helps.
My best, Jose.

telegram1.txt

]]>https://forum.netxms.org/post/31316https://forum.netxms.org/post/31316Fri, 06 May 2022 14:57:34 GMT<![CDATA[Reply to Telegram channel Issue on Fri, 06 May 2022 14:46:07 GMT]]>And what there is in the log with debug level to 6 for tag ncd.telegram?

]]>https://forum.netxms.org/post/31315https://forum.netxms.org/post/31315Fri, 06 May 2022 14:46:07 GMT<![CDATA[Reply to Telegram channel Issue on Thu, 05 May 2022 19:26:42 GMT]]>Hi, Filipp. I attach an image with the instructions that you mention in latest reply of this post. I hope this helps.

My best

Jose

telegram6.jpg

]]>https://forum.netxms.org/post/31313https://forum.netxms.org/post/31313Thu, 05 May 2022 19:26:42 GMT<![CDATA[Reply to Telegram channel Issue on Thu, 05 May 2022 09:36:54 GMT]]>Channel configuration looks fine.

The Utelred_bot that you specify as recipient - is it the same bot that you use for notification sending (the AuthToken is from that bot?).

If it's a different bot, I am not sure, if one bot can send messages to another. But generally recipient should be a name of either a group, channel or username. Or, second option, recipient could be numeric ID of group, channel or chat.

Try to send a message to your telegram account. For this in your telegram profile you need to set a username. Then you need to send a message from yourself to the bot (bots can not initiate dialogs). And then try to send notification to your username (without @) from NetXMS.

]]>https://forum.netxms.org/post/31302https://forum.netxms.org/post/31302Thu, 05 May 2022 09:36:54 GMT<![CDATA[Reply to Telegram channel Issue on Wed, 04 May 2022 18:00:45 GMT]]>Hi, Filipp. I followed your Telegram channel conf. However, The Telegram Channel error still there. I attach a PDF file with the sequentai steps that I followed, in the bottom of this file, I added the Event monior message when I sent the message to Telegram channel. I hope this help, too.
Any comments are welcome.
Thanks in advance

My best, José

telegramerror2.pdf

]]>https://forum.netxms.org/post/31299https://forum.netxms.org/post/31299Wed, 04 May 2022 18:00:45 GMT<![CDATA[Reply to Telegram channel Issue on Wed, 04 May 2022 16:44:27 GMT]]>Hi, Filipp. I appreciate your time to reply the post. I got it.

Thanks 1

]]>https://forum.netxms.org/post/31298https://forum.netxms.org/post/31298Wed, 04 May 2022 16:44:27 GMT<![CDATA[Reply to Telegram channel Issue on Wed, 04 May 2022 16:12:17 GMT]]>In Driver configuration we should only have configuration parameters for the driver in name=value format. So for Telegram only these parameters are allowed:

• AuthToken
• DisableIPv4 - true to disable IPv4 usage
• DisableIPv6 - true to disable IPv6 usage
• ParseMode - Text formatting style: Markdown, HTML or MarkdownV2. See Telegram API documentation on formatting syntax: https://core.telegram.org/bots/api#formatting-options
• Proxy - proxy url or ip or full configuration if format [scheme]://[login:password]@IP:[PORT]
• ProxyPort - proxy port
• ProxyType - proxy type: http, https, socks4, socks4a, socks5 or socks5h
• ProxyUser - proxy user name
• ProxyPassword - proxy user password

So just remove

Utelred_bot
Hi.

lines and it should work.
The text of the message is defined in properties of specific action that is used for notification.

]]>https://forum.netxms.org/post/31297https://forum.netxms.org/post/31297Wed, 04 May 2022 16:12:17 GMT<![CDATA[Reply to Telegram channel Issue on Wed, 04 May 2022 13:06:18 GMT]]>Hi, Filipp. I decded to add the Telgram conf status screenshot from the Notification Channel window. In case you need it.

telegraminfo.jpg

]]>https://forum.netxms.org/post/31294https://forum.netxms.org/post/31294Wed, 04 May 2022 13:06:18 GMT<![CDATA[Reply to Telegram channel Issue on Wed, 04 May 2022 13:00:44 GMT]]>Hi, Filipp. First thanks for reply my post. I attach a screenshot with the Telegram conf. Please, let me know if you need other kind of info.
Thanks in Advance.

telegramconf.jpg

]]>https://forum.netxms.org/post/31293https://forum.netxms.org/post/31293Wed, 04 May 2022 13:00:44 GMT<![CDATA[Reply to Telegram channel Issue on Wed, 04 May 2022 10:30:50 GMT]]>Can you show screenshot of notification driver properties (specifically Driver Configuration there).

]]>https://forum.netxms.org/post/31291https://forum.netxms.org/post/31291Wed, 04 May 2022 10:30:50 GMT<![CDATA[Reply to Telegram channel Issue on Tue, 03 May 2022 19:01:59 GMT]]>Hi, Victor. First thank you for your time to reply this post. Second, I attach a text file with the log information related with Telegram channel. I hope this helps.
 Any comment is welcome

My best
Jose

telegramerror.txt

]]>https://forum.netxms.org/post/31289https://forum.netxms.org/post/31289Tue, 03 May 2022 19:01:59 GMT<![CDATA[Reply to Telegram channel Issue on Sat, 30 Apr 2022 06:38:14 GMT]]>Hi,

please set debug level to 6 for tag ncd.telegram, try to send notification again, and check server log.

Best regards,
Victor

]]>https://forum.netxms.org/post/31281https://forum.netxms.org/post/31281Sat, 30 Apr 2022 06:38:14 GMT