<![CDATA[Moving our production NetXMS server to a new computer server. I have an issue.]]>Hi, there. We decided to move our production NetXMS server to a new computer server. With this idea in mind. I did the following:

  1. backed up the database file of the production NetXMS server.
  2. In the new computer server, I installed:

2.1 Ubuntu 20.204
2.3. mysql Ver 15.1 Distrb 10.3.34-MariaDB

  1. I moved the backed database to the new computer server

  2. I restored the backed database into the new computer server

  3. I installed the latest NetXMS server version in to the new computer server
    at the final of this procedure appeared the following steps:

###
Additional steps required:

  1. Edit default configuration file (/etc/netxmsd.conf)

  2. Load database schema

  nxdbmgr init

  1. Start daemon with command:

  systemctl start netxms-server

###

I omited the step 2. Because, I want to use our current database.

In the step 3, when I executed this command sent back on my end the following message:

Failed to start netxms-server.service: Unit netxms-server.service not found.

I run the following command:

sudo systemctl status netxmsd
● netxmsd.service - NetXMS Server
    Loaded: loaded (/lib/systemd/system/netxmsd.service; disabled; vendor preset: enabled)
    Active: failed (Result: exit-code) since Thu 2022-06-02 19:25:39 UTC; 18h ago
    Process: 119243 ExecStart=/usr/bin/netxmsd -d (code=exited, status=0/SUCCESS)
  Main PID: 119244 (code=exited, status=3)

Jun 02 19:25:39 netxms systemd[1]: netxmsd.service: Scheduled restart job, restart counter >
Jun 02 19:25:39 netxms systemd[1]: Stopped NetXMS Server.
Jun 02 19:25:39 netxms systemd[1]: netxmsd.service: Start request repeated too quickly.
Jun 02 19:25:39 netxms systemd[1]: netxmsd.service: Failed with result 'exit-code'.
Jun 02 19:25:39 netxms systemd[1]: Failed to start NetXMS Server.

What I did wrong?

Any comments are welcome.

My best
Jose

]]>https://forum.netxms.org/topic/7403/moving-our-production-netxms-server-to-a-new-computer-server.-i-have-an-issue.RSS for NodeFri, 13 Nov 2026 23:00:14 GMTFri, 03 Jun 2022 13:22:05 GMT60<![CDATA[Reply to Moving our production NetXMS server to a new computer server. I have an issue. on Wed, 08 Jun 2022 13:49:57 GMT]]>Hi, Filipp. our new production NetXMS server is up and running. Thanks a lot to Victor and you for your kind help. Kudos.
Finally, What I did to fix the connection error window in the latest post reply. I updated the NetXMS client. Problem solved.

My best
Jose

]]>https://forum.netxms.org/post/31532https://forum.netxms.org/post/31532Wed, 08 Jun 2022 13:49:57 GMT<![CDATA[Reply to Moving our production NetXMS server to a new computer server. I have an issue. on Wed, 08 Jun 2022 12:35:10 GMT]]>Done ! I attach two screenshots. First one is the status of the netxmsd running. Great ! Second is the Connection error window when I try to connect to the new computer server.

Any idea how can I fix this connection error.
Thanks in advance
My best
Jose

netxmcvirtual.jpg

netxmcconectionerror.jpg

]]>https://forum.netxms.org/post/31531https://forum.netxms.org/post/31531Wed, 08 Jun 2022 12:35:10 GMT<![CDATA[Reply to Moving our production NetXMS server to a new computer server. I have an issue. on Wed, 08 Jun 2022 08:56:48 GMT]]>

2022.06.07 16:44:25.647 *E* [db                ] Your database has format version 40.100, but server is compiled for version 41.17

This means that netxms managed to connect to the database, but netxms binaries are newer version then these that were used last time with this database. Please execute

nxdbmgr upgrade

and once it complete try to start netxms again.

]]>https://forum.netxms.org/post/31530https://forum.netxms.org/post/31530Wed, 08 Jun 2022 08:56:48 GMT<![CDATA[Reply to Moving our production NetXMS server to a new computer server. I have an issue. on Tue, 07 Jun 2022 17:19:50 GMT]]>Done ! I attach a screenshot.

Also,  I decided to open the log file of the netxmsd. I found the following information in the latest line:

2022.06.07 16:44:25.647 *E* [db                ] Your database has format version 40.100, but server is compiled for version 41.17

netxmcdatabase1.jpg

]]>https://forum.netxms.org/post/31528https://forum.netxms.org/post/31528Tue, 07 Jun 2022 17:19:50 GMT<![CDATA[Reply to Moving our production NetXMS server to a new computer server. I have an issue. on Tue, 07 Jun 2022 15:42:08 GMT]]>How the IP of DB server is configured in netxmsd.conf? Is it like this:
DBServer=127.0.0.1

If so, try
mysql -u root -p -h 127.0.0.1

]]>https://forum.netxms.org/post/31526https://forum.netxms.org/post/31526Tue, 07 Jun 2022 15:42:08 GMT<![CDATA[Reply to Moving our production NetXMS server to a new computer server. I have an issue. on Tue, 07 Jun 2022 14:10:51 GMT]]>Done ! the mysql command sent back the following message on my end:

ERROR 2002 (HY000): Can't connect to MySQL server on databse IP address

Whoops !

My best
José

Side note: NetXMS server and NextXMS database server are in the same IP address.

]]>https://forum.netxms.org/post/31523https://forum.netxms.org/post/31523Tue, 07 Jun 2022 14:10:51 GMT<![CDATA[Reply to Moving our production NetXMS server to a new computer server. I have an issue. on Tue, 07 Jun 2022 13:50:10 GMT]]>Try connecting from the machine where your netxms server is running by giving the IP address of your database server:

mysql -u root -p -h 1.2.3.4

1.2.3.4 should be replaced by IP address of your database server.

]]>https://forum.netxms.org/post/31522https://forum.netxms.org/post/31522Tue, 07 Jun 2022 13:50:10 GMT<![CDATA[Reply to Moving our production NetXMS server to a new computer server. I have an issue. on Tue, 07 Jun 2022 13:44:16 GMT]]>Hi, Filipp. I am agree with you. However, I can log to the database with the same root credentials. I attach a screenshot. It is weird for me. Meanwhile I was working in this database connection issue. I have the following idea:

Because, I moved the database file into a new computer server. Maybe, I need to use the same root password that I use in the production server. I am going to try it.

My best
Jose

dbuser.jpg

]]>https://forum.netxms.org/post/31521https://forum.netxms.org/post/31521Tue, 07 Jun 2022 13:44:16 GMT<![CDATA[Reply to Moving our production NetXMS server to a new computer server. I have an issue. on Tue, 07 Jun 2022 13:34:14 GMT]]>Well, this line gives the answer:
2022.06.07 13:06:12.175 *E* [db                ] Unable to establish connection with database (Access denied for user 'netxms'@'localhost' (using password: NO))
NetXMS was not able to connect to the database. Check your login and password and that the database accepts connection from that IP address.

]]>https://forum.netxms.org/post/31520https://forum.netxms.org/post/31520Tue, 07 Jun 2022 13:34:14 GMT<![CDATA[Reply to Moving our production NetXMS server to a new computer server. I have an issue. on Tue, 07 Jun 2022 13:30:18 GMT]]>Hi, Filipp. I did that you mentioned in the your latest post reply.  I did not find 2022.06.06 11:41:35.641 *I* [comm.listener      ] SocketListener/Clients: listening on 0.0.0.0:4701

However I found in the same file the following lines:

2022.06.07 13:05:47.148 *I* [                  ] Platform subagent "/usr/lib/x86_64-linux-gnu/netxms/linux.nsm" successfully loaded
2022.06.07 13:05:47.149 *I* [db.drv            ] Database driver "mariadb.ddr" loaded and initialized successfully
2022.06.07 13:05:47.150 *I* [comm.listener      ] SocketListener/LocalAdmin: listening on 127.0.0.1:21784
2022.06.07 13:05:47.150 *I* [comm.listener      ] SocketListener/LocalAdmin: listening on [127.0.0.1]:21784
2022.06.07 13:06:12.175 *E* [db                ] Unable to establish connection with database (Access denied for user 'netxms'@'localhost' (using password: NO))

I hope these lines help.
My best
Jose

]]>https://forum.netxms.org/post/31519https://forum.netxms.org/post/31519Tue, 07 Jun 2022 13:30:18 GMT<![CDATA[Reply to Moving our production NetXMS server to a new computer server. I have an issue. on Tue, 07 Jun 2022 06:59:18 GMT]]>Try to run netxmsd with elevated debug by adding
DebugLevel = 6
to /etc/netxmsd.conf and share log file for startup.

Best regards,
Victor

]]>https://forum.netxms.org/post/31516https://forum.netxms.org/post/31516Tue, 07 Jun 2022 06:59:18 GMT<![CDATA[Reply to Moving our production NetXMS server to a new computer server. I have an issue. on Mon, 06 Jun 2022 08:44:08 GMT]]>Are there also lines like this in the log:

2022.06.06 11:41:35.641 *I* [comm.listener      ] SocketListener/Clients: listening on 0.0.0.0:4701
2022.06.06 11:41:35.641 *I* [comm.listener      ] SocketListener/Clients: listening on [0.0.0.0]:4701

]]>https://forum.netxms.org/post/31507https://forum.netxms.org/post/31507Mon, 06 Jun 2022 08:44:08 GMT<![CDATA[Reply to Moving our production NetXMS server to a new computer server. I have an issue. on Sat, 04 Jun 2022 18:29:01 GMT]]>Hi, there. I added the latest lines of the netxmsd logfile.

The tail of the file /var/log/nextmsd

2022.06.04 18:23:14.398 *I* [logger            ] Log file opened (rotation policy 2, max size 16777216)
2022.06.04 18:23:14.398 *I* [startup            ] Starting NetXMS server version 4.1.333 build tag 4.1-333-gf37ab67d18
2022.06.04 18:23:14.398 *I* [logger            ] Debug level set to 0
2022.06.04 18:23:14.398 *I* [config            ] Main configuration file: /etc/netxmsd.conf
2022.06.04 18:23:14.398 *I* [config            ] Configuration tree:
2022.06.04 18:23:14.398 *I* [config            ] config
2022.06.04 18:23:14.398 *I* [config            ]  +- server
2022.06.04 18:23:14.399 *I* [config            ]      +- LogFile
2022.06.04 18:23:14.399 *I* [config            ]      |    value: /var/log/netxmsd
2022.06.04 18:23:14.399 *I* [config            ]      +- DBDriver
2022.06.04 18:23:14.399 *I* [config            ]          value: mariadb.ddr
2022.06.04 18:23:14.399 *I* [startup            ] Using system default codepage
2022.06.04 18:23:14.400 *I* [                  ] Platform subagent "/usr/lib/x86_64-linux-gnu/netxms/linux.nsm" successfully loaded
2022.06.04 18:23:14.401 *I* [db.drv            ] Database driver "mariadb.ddr" loaded and initialized successfully
2022.06.04 18:23:14.401 *I* [comm.listener      ] SocketListener/LocalAdmin: listening on 127.0.0.1:21784
2022.06.04 18:23:14.401 *I* [comm.listener      ] SocketListener/LocalAdmin: listening on [127.0.0.1]:21784

I hope this helps

My best
Jose

]]>https://forum.netxms.org/post/31504https://forum.netxms.org/post/31504Sat, 04 Jun 2022 18:29:01 GMT<![CDATA[Reply to Moving our production NetXMS server to a new computer server. I have an issue. on Fri, 03 Jun 2022 16:53:06 GMT]]>The attach image mentioned by me above

conectiontimeout.jpg

]]>https://forum.netxms.org/post/31500https://forum.netxms.org/post/31500Fri, 03 Jun 2022 16:53:06 GMT<![CDATA[Reply to Moving our production NetXMS server to a new computer server. I have an issue. on Sat, 04 Jun 2022 12:20:06 GMT]]>Hi, Filipp. I decided tu remove netxm server from the new computer server. Then I reinstalled. Bingo !

It works !

I attach the systemctl status netxmsd message.

somebody@netxms:~$ sudo systemctl status netxmsd
● netxmsd.service - NetXMS Server
    Loaded: loaded (/lib/systemd/system/netxmsd.service; disabled; vendor preset: enabled)
    Active: active (running) since Fri 2022-06-03 16:38:21 UTC; 10s ago
    Process: 152786 ExecStart=/usr/bin/netxmsd -d (code=exited, status=0/SUCCESS)
  Main PID: 152797 (netxmsd)
      Tasks: 2 (limit: 2237)
    Memory: 4.2M
    CGroup: /system.slice/netxmsd.service
            └─152797 /usr/bin/netxmsd -d

Jun 03 16:38:21 netxms systemd[1]: Starting NetXMS Server...
Jun 03 16:38:21 netxms systemd[1]: netxmsd.service: Can't open PID file /run/netxmsd.pid (yet?) after start: Operation no>
Jun 03 16:38:21 netxms systemd[1]: Started NetXMS Server.

But, when I want to logging to this new computer server. The NetXMC client sent back the following message.

connect timed out.

I attach a screenshot.

Any idea how can I fix this connection issue?

Thanks in advance

My best

Jose

]]>https://forum.netxms.org/post/31499https://forum.netxms.org/post/31499Sat, 04 Jun 2022 12:20:06 GMT<![CDATA[Reply to Moving our production NetXMS server to a new computer server. I have an issue. on Fri, 03 Jun 2022 14:59:21 GMT]]>HI, Filiipp. First thanks for your sooner reply. Second I did that you described in the post reply.

$ sudo systemctl start netxmsd

When I execute the next command. The netxmsd still not running

$ sudo systemctl status netxmsd
● netxmsd.service - NetXMS Server
    Loaded: loaded (/lib/systemd/system/netxmsd.service; disabled; vendor preset: enabled)
    Active: failed (Result: exit-code) since Fri 2022-06-03 14:56:01 UTC; 3s ago
    Process: 148891 ExecStart=/usr/bin/netxmsd -d (code=exited, status=0/SUCCESS)
  Main PID: 148892 (code=exited, status=3)

Jun 03 14:56:01 netxms systemd[1]: netxmsd.service: Scheduled restart job, restart counter >
Jun 03 14:56:01 netxms systemd[1]: Stopped NetXMS Server.
Jun 03 14:56:01 netxms systemd[1]: netxmsd.service: Start request repeated too quickly.
Jun 03 14:56:01 netxms systemd[1]: netxmsd.service: Failed with result 'exit-code'.
Jun 03 14:56:01 netxms systemd[1]: Failed to start NetXMS Server.

]]>https://forum.netxms.org/post/31498https://forum.netxms.org/post/31498Fri, 03 Jun 2022 14:59:21 GMT<![CDATA[Reply to Moving our production NetXMS server to a new computer server. I have an issue. on Fri, 03 Jun 2022 13:57:54 GMT]]>try
sudo systemctl start netxmsd
instead of
systemctl start netxms-server

]]>https://forum.netxms.org/post/31495https://forum.netxms.org/post/31495Fri, 03 Jun 2022 13:57:54 GMT