<![CDATA[Access Denied]]>Hi

I attempted to grant "Everyone" read access to a couple of Dashboards.  Now I can't edit, move or delete those dashboards.  Every action results in "Access denied".

Any ideas on how to resolve?

NetXMS_AccessDenied.PNG

]]>https://forum.netxms.org/topic/8071/access-deniedRSS for NodeFri, 13 Nov 2026 08:24:43 GMTTue, 26 Nov 2024 11:35:01 GMT60<![CDATA[Reply to Access Denied on Fri, 06 Dec 2024 11:37:58 GMT]]>DB issue resolved.  Logged in as system and was able to edit permissions and delete the group.  So issue seems to be the default admin user is lacking permissions somewhere......

]]>https://forum.netxms.org/post/34021https://forum.netxms.org/post/34021Fri, 06 Dec 2024 11:37:58 GMT<![CDATA[Reply to Access Denied on Fri, 06 Dec 2024 10:51:44 GMT]]>Normally you setup self-monitoring (free space, required processes) and notifications and that's it. Even when backend is down (there is even an internal event for that), NetXMS keep collecting metrics and process thresholds - so notifications will be sent anyway. Once backend is recovered - queued data is written back to the database. But yes, login will fail.

]]>https://forum.netxms.org/post/34020https://forum.netxms.org/post/34020Fri, 06 Dec 2024 10:51:44 GMT<![CDATA[Reply to Access Denied on Fri, 06 Dec 2024 10:36:48 GMT]]>@alk said in Access Denied:

@shaun_swale said in Access Denied:

Ubuntu 24.04.1

Currently unable to login with any account as postgresql@16-main.service has now decided to die.  Think I might just try a different monitoring solution.

To be honest, I'm not sure that other monitoring solution will work fine when backend database is dead.

That's very true - Just wasn't expecting to need to monitor the monitoring system this much......

]]>https://forum.netxms.org/post/34019https://forum.netxms.org/post/34019Fri, 06 Dec 2024 10:36:48 GMT<![CDATA[Reply to Access Denied on Fri, 06 Dec 2024 10:26:32 GMT]]>@shaun_swale said in Access Denied:

Ubuntu 24.04.1

Currently unable to login with any account as postgresql@16-main.service has now decided to die.  Think I might just try a different monitoring solution.

To be honest, I'm not sure that other monitoring solution will work fine when backend database is dead.

]]>https://forum.netxms.org/post/34018https://forum.netxms.org/post/34018Fri, 06 Dec 2024 10:26:32 GMT<![CDATA[Reply to Access Denied on Fri, 06 Dec 2024 10:15:15 GMT]]>Ubuntu 24.04.1

Currently unable to login with any account as postgresql@16-main.service has now decided to die.  Think I might just try a different monitoring solution.

]]>https://forum.netxms.org/post/34017https://forum.netxms.org/post/34017Fri, 06 Dec 2024 10:15:15 GMT<![CDATA[Reply to Access Denied on Fri, 06 Dec 2024 09:36:42 GMT]]>Hi, could you pls let us know what OS are you using? Also, did you try to connect as user 'system' instead of 'admin' for dashboard access?

]]>https://forum.netxms.org/post/34016https://forum.netxms.org/post/34016Fri, 06 Dec 2024 09:36:42 GMT<![CDATA[Reply to Access Denied on Tue, 03 Dec 2024 09:16:36 GMT]]>@uldis said in Access Denied:

Hi, so first please try to reset system access rights to default for both groups. Then, if that fails you may wish to login as user system/system and access affected Dashboards. This is just a workaround to remedy current situation. We will check read only access functionality further. In the meanwhile, please let us know your feedback on suggested steps.

P.S. If user system is locked then you can unlock it with 'nxdbmgr  reset-system-account'

If i try to edit the dashboard or group, including changing access permissions, I get the same "Access Denied" error.  I have tried this as both the admin user that created the dashboard and group, and as the main default admin account.

]]>https://forum.netxms.org/post/34014https://forum.netxms.org/post/34014Tue, 03 Dec 2024 09:16:36 GMT<![CDATA[Reply to Access Denied on Tue, 03 Dec 2024 08:45:56 GMT]]>Hi, so first please try to reset system access rights to default for both groups. Then, if that fails you may wish to login as user system/system and access affected Dashboards. This is just a workaround to remedy current situation. We will check read only access functionality further. In the meanwhile, please let us know your feedback on suggested steps.

P.S. If user system is locked then you can unlock it with 'nxdbmgr  reset-system-account'

]]>https://forum.netxms.org/post/34013https://forum.netxms.org/post/34013Tue, 03 Dec 2024 08:45:56 GMT<![CDATA[Reply to Access Denied on Mon, 02 Dec 2024 10:17:56 GMT]]>@uldis said in Access Denied:

hi, is the issue observed with user "admin" or with some newly created user? If latter, then please check user setting and also enable UI and system access rights.

Both - Issue initially encountered with a newly created admin account, but the same behavior with the default admin account.

]]>https://forum.netxms.org/post/34012https://forum.netxms.org/post/34012Mon, 02 Dec 2024 10:17:56 GMT<![CDATA[Reply to Access Denied on Mon, 02 Dec 2024 10:14:13 GMT]]>hi, is the issue observed with user "admin" or with some newly created user? If latter, then please check user setting and also enable UI and system access rights.

]]>https://forum.netxms.org/post/34011https://forum.netxms.org/post/34011Mon, 02 Dec 2024 10:14:13 GMT