<![CDATA[Two Factor Authentication Fail]]>Hi,

I've been using NetXMS happily for a few years, I enabled two factor authentication with TOTP on my account and have been logging on with it for a year or two.

When I tried to logon with either the regular or legacy client this morning I get an error message after putting in my username and password;
"Preparation phase of two-factor authentication failed"

and of course couldn't log on.

Happily in this case I was able to resolve the issue by getting my technician to login and reset my TOTP - but supposing his TOTP had also been corrupted, is there some command line approach to reset the TOTP?

Or is it just a question of following the lockout procedure, then once back in resetting TOTP?

  1. stop netxms server
  2. run
    nxdbmgr reset-system-account
  3. login specifying user system and password netxms
  4. enable admin back
  5. disable system user
]]>https://forum.netxms.org/topic/8232/two-factor-authentication-failRSS for NodeFri, 13 Nov 2026 10:31:27 GMTMon, 04 Aug 2025 12:25:27 GMT60<![CDATA[Reply to Two Factor Authentication Fail on Mon, 04 Aug 2025 12:31:54 GMT]]>Yes, you can either request another admin user to reset it for you, or unlock and login as system.

But regarding TOTP - check server's time, maybe NTP stopped working and there is a drift.

]]>https://forum.netxms.org/post/34708https://forum.netxms.org/post/34708Mon, 04 Aug 2025 12:31:54 GMT