Skip to content

Support

5.1k Topics 22.0k Posts

Questions about installing, configuring and using NetXMS.

  • Connect HTTP using web interface behind firewall

    5
    0 Votes
    5 Posts
    44k Views
    R
    Hi Fillipp, thanks for the reply I'll look at another method of access probably based around a VPN Regards Richard
  • Grafana with Infinity and server api

    6
    0 Votes
    6 Posts
    54k Views
    F
    I've checked (but on 5.2.8) - token survived server restart. You can check if your token appears in auth_tokens DB table.
  • grafana/infinity/summary-table

    2
    0 Votes
    2 Posts
    30k Views
    F
    Currently not possible, i've created a ticket here: https://track.radensolutions.com/issue/NX-2887
  • NetXMS Management Client Keeps Crashing whenever I restart my laptop

    2
    0 Votes
    2 Posts
    27k Views
    F
    First thing to check is how NetXMS Core Windows service is doing. NetXMS Core is the server process to which management client connects. Does it appear as "running" in Windows services? If it's not, you can check it's log, it's typically in C:\NetXMS\log\netxmsd.log (you can check location in C:\NetXMS\etc\netxmsd.conf server configuration file). Log should give some insight in what's happening, may be it's waiting for the database or something.
  • UI Latency

    3
    0 Votes
    3 Posts
    34k Views
    G
    Sorry for the late response.  I will upgrade and let you know. Thanks
  • Email alerts

    2
    0 Votes
    2 Posts
    24k Views
    F
    SMTP is configured in notification channels (https://netxms.org/documentation/adminguide/event-processing.html#notification-channels). If you right-click a notification channel in the list, there's "Send notification" menu item. NetXMS YouTube channel has a few introductory videos, you may find these useful: https://www.youtube.com/watch?v=J7rqkxJ3m50 https://www.youtube.com/watch?v=pz1cb5k-xtg
  • Cannot connect to NetXMS agent (Internal error)

    10
    0 Votes
    10 Posts
    61k Views
    K
    Thank You very much, now it is working. Sorry for my stupid mistake.
  • NetXMS v5.2.7 hangs soon after start

    9
    0 Votes
    9 Posts
    79k Views
    C
    @filipp-sudanov said in NetXMS v5.2.7 hangs soon after start: I'd recommend to migrate to MySQL, MSSQL or Postgres (I personally prefer the last option, but it's just whatever you are comfortable with). Works with PostgreSQL (default settings) without issues - confirmed. And once again - thank you 
  • Display format all %d in dashboard gives weird values in Legend

    2
    2
    0 Votes
    2 Posts
    25k Views
    F
    I've created https://track.radensolutions.com/issue/NX-2872 for this
  • Problem installing on Windows Server with SQLite

    5
    0 Votes
    5 Posts
    39k Views
    C
    @filipp-sudanov said in Problem installing on Windows Server with SQLite: Also note that SQLite is for testing only as it may not handle multiple parallel queries well. But is should be fine for a few tenths of nodes. Yep, thank you, - I've read about that; although I hardly have any experience with databases. It's basically for less than 10 computers - home server, desktop etc. Btw - I'm not sure that hardware vendor/model/serial number recognition is strictly maintained (sure, there are thousands of devices), but just in case - it does not work 100% correct in terms of fields (WD Blue HDDs, also Kingston memory is not recognized at all): [image: f9Amkzb.png]
  • Installing agent on Raspbian

    12
    0 Votes
    12 Posts
    164k Views
    K
    Hello I solve my problem thanks to one man on root.cz (it is in czech) https://forum.root.cz/index.php?topic=30974.msg429129#msg429129 I had compile this code for RPi5 and OPi5 with success. English translation of this manual: To compile on Raspberry Pi, install at least the basics for building. For the rest of the procedure, I assume you are using Debian 12. Code: [Select] apt install build-essential autoconf libssl-dev libpcre2-dev libmodbus-dev Download the netxms source code from the website. Code: [Select] https://netxms.com/download/releases/5.2/netxms-5.2.7.tar.gz Unzip it to /opt/netxms, for example. Then run configure and make in the directory. Code: [Select] ./configure --with-libmodbus --with-libssh --with-snmp --with-agent --with-openssl --with-client-proxy --with-static-subagents-list=ssh make make install ldconfig For systemd, the unit file is available after compilation in /opt/netxms/netxms-5.2.7/contrib/startup/systemd/netxms-server.service, so copy it to /etc/systemd/system Create a basic configuration file in /etc/nxagentd.conf according to the documentation Then register the unit, try to start the service, and check it out. Code: [Select] systemctl daemon-reload systemctl start netxms-agent systemctl status netxms-agent This is the minimum configuration for the agent; hopefully, it will be sufficient for your purposes. The agent log is according to the agent configuration, where you will find further operational information if it starts. LogFile=/var/log/nxagentd But I have some troubles with ssh connection to node from NetXMS client. Is it due to I am connecting from client without VPN and nodes are in VPN? Support for ssh should be included in the compilation.
  • How to pull information from AP

    2
    0 Votes
    2 Posts
    16k Views
    F
    For APs that work with a controller the process is that controller node is added to a wireless domain. Then all APs that are found on that controller should appear under that wireless domain. Current situation is the following: Ubiquity - only airMAX stand-alone devices are supported, these just appear as nodes. Ruckus - there's a prototype driver which gets information from controller via mqtt, but we would be interested in development of SNMP driver. Meraki - no support. It looks like, in your case, new drivers would need to be developed to obtain more monitoring information. Would you be interested in a quote? We can prioritize this work within our custom development services, and it would take roughly two days. If you’re interested, please send a note to [email protected]
  • F2 to Execute log query

    3
    0 Votes
    3 Posts
    18k Views
    M
    You are absolutely correct, thank you for enlighten me.
  • Zoom in line graphs - Improvements desired

    1
    0 Votes
    1 Posts
    15k Views
    M
    Hello. The Zoom function when viewing line graphs needs some improvements. When clicking Zoom in the toolbar, the horizontal scale changes and middle point stays the same, makes sense but not really useful. When right-clicking on an interesting section and selecting Zoom in from the context menu I'd assume the zoom would center where I clicked, it does not. In the Legacy client, which I haven't used in a year or so, I remember I could draw a rectangle to zoom. That was quite useful, however most time I need to zoom it's to a point in time, and my rectangle would easily change the Y axis if I wasn't drawing it across the entire graph height. I'd like an easy way to select a time span to zoom, preferrably by clicking and dragging from my desired start point to the end point in the graph view. And, when zoomed in it would be lovely to be able to easily scroll backwards and forwards in time. Another detail which bothers me is that the top pixels in the Y axis top value label gets cut. If I need to share an image of a CPU graph I always set the Y axis to manual range and specify 101 as the top value. And yet another detail when I'm already at it.. When viewing a graph a week or a month back, it's not really useful to have minute-exact timestamps in the X axis. I'd rather have the grid lines at even hours or at midnight, which makes it easier to read and orientate. And the timestamps isn't matching the regional settings set in the client, which is yyyy-MM-dd HH:mm. Thanks for an otherwise wonderful product, and keep up the good work. Best regards
  • duplicate key value violates unique constraint "interface_vlan_list_pkey"

    9
    0 Votes
    9 Posts
    44k Views
    S
    Running from 24H without errors. Thanks for all
  • Devices not being added after scan

    7
    0 Votes
    7 Posts
    30k Views
    T
    I solved the issue - forgot to set the proxy agent on the Zone.
  • NIC vendor name from script

    3
    0 Votes
    3 Posts
    19k Views
    T
    Thanks 
  • Zip Package is not extracted, deployment process not shown

    4
    0 Votes
    4 Posts
    21k Views
    F
    Agent has a copy of unzip that gets installed into C:\NetXMS\bin and we can add this to agent's config [ENV] PATH=%PATH%;C:\NetXMS\bin so that agent would be able to run this unzip binary, but then there's another issue as agent puts parameters for unzip in single quotes and unzip does not like that. I've created a ticket for all this - https://track.radensolutions.com/issue/NX-2862. Currently you can make a self-extracting binary and ship is as executable package. Or may be you can just put the .zip file and set it as executable and then in Command field you can put the actual unzip command, file location will be in ${file} macro.
  • Some of the Network map links disappeared

    2
    0 Votes
    2 Posts
    15k Views
    F
    Hi, On which exactly version is this?
  • "drill-down" option in Dashboards

    9
    0 Votes
    9 Posts
    28k Views
    F
    Totally can be that editing this in some previous version caused the issue. So, let's treat it as working now.