Skip to content

Support

5.1k Topics 22.0k Posts

Questions about installing, configuring and using NetXMS.

  • Icmp.Ping in Hook::EventProcessor

    1
    0 Votes
    1 Posts
    19k Views
    B
    Hi. I have 2 questions and would like to find out if it's possible. Can I use Icmp.Ping inside of EvenProcessor Hook? I have tried to use AgentReadParameter(server, "Icmp.Ping(" . IP . ")"); and Icmp.Ping(IP); However both return null? The other question I have is, NetXMS SYS_NODE_DOWN event can I alter that inside of the EventProcessor? Basically the issue I have is that in the event of major power loss or link loss, all my end sites show "down" on NetXMS, this makes it pretty difficult to figure out what is the route cause of the downtime. What I am hoping to do is, when a down event is happening on a node, check its default route (which I currently have stored as a custom attribute per node), try and ping that, if it is down, do not continue with the event OR even better, change the event type to something else so that I can have a view on what is "down" but in a more critical state, view what is the cause of the downtime?
  • SNMP OID not supported

    2
    0 Votes
    2 Posts
    14k Views
    B
    nevermind. I am not sure why but I needed an extra .1 at the end on NetXMS
  • Cisco 2960X Monitoring

    3
    0 Votes
    3 Posts
    23k Views
    N
    SNMP is setup on the switch and appears to be working: [10.02.2020 11:43:51]    Starting status poll on interface Gi2/0/51 [10.02.2020 11:43:51]      Current interface status is NORMAL [10.02.2020 11:43:51]      Retrieving interface status from SNMP agent [10.02.2020 11:43:51]      Interface status retrieved from SNMP agent [10.02.2020 11:43:51]      Interface is NORMAL for 3576 polls (1 poll required for status change) [10.02.2020 11:43:51]      Interface status after poll is NORMAL [10.02.2020 11:43:51]    Finished status poll on interface Gi2/0/51 [10.02.2020 11:43:51]    Starting status poll on interface Gi2/0/52 [10.02.2020 11:43:51]      Current interface status is NORMAL [10.02.2020 11:43:51]      Retrieving interface status from SNMP agent [10.02.2020 11:43:51]      Interface status retrieved from SNMP agent [10.02.2020 11:43:51]      Interface is NORMAL for 3576 polls (1 poll required for status change) [10.02.2020 11:43:51]      Interface status after poll is NORMAL [10.02.2020 11:43:51]    Finished status poll on interface Gi2/0/52 [10.02.2020 11:43:51]    Starting status poll on interface Nu0 [10.02.2020 11:43:51]      Current interface status is NORMAL [10.02.2020 11:43:51]      Retrieving interface status from SNMP agent [10.02.2020 11:43:51]      Interface status retrieved from SNMP agent [10.02.2020 11:43:51]      Interface is NORMAL for 3576 polls (1 poll required for status change) [10.02.2020 11:43:51]      Interface status after poll is NORMAL [10.02.2020 11:43:51]    Finished status poll on interface Nu0 [10.02.2020 11:43:51]    Starting status poll on interface Fa0 [10.02.2020 11:43:51]      Current interface status is DISABLED [10.02.2020 11:43:51]      Retrieving interface status from SNMP agent [10.02.2020 11:43:51]      Interface status retrieved from SNMP agent [10.02.2020 11:43:51]      Interface is DISABLED for 1369 polls (1 poll required for status change) [10.02.2020 11:43:51]      Interface status after poll is DISABLED [10.02.2020 11:43:51]    Finished status poll on interface Fa0 [10.02.2020 11:43:51] Node is connected [10.02.2020 11:43:51] Finished status poll for node PURE-NYC-2960-SW-Dat [10.02.2020 11:43:51] Node status after poll is CRITICAL [10.02.2020 11:43:51] **** Poll completed successfully ****
  • Client Error - Invalid DCI ID

    3
    0 Votes
    3 Posts
    24k Views
    L
    @victor said in Client Error - Invalid DCI ID: Hi, what exact console version you are using? Is it desktop or web based? Best regards, Victor Hi Victor, I am using version 3.1.300, the error is both Web and desktop. The program freezes and I have to close and restart it. Thank you for your attention,
  • Network map node placement

    6
    0 Votes
    6 Posts
    38k Views
    F
    This happens only when map is scrolled - the coordinates where the node appears do not consider the offset due to scrolling. Created https://track.radensolutions.com/issue/NX-1790 for that.
  • Tips for multi tenant setup and configuration

    8
    0 Votes
    8 Posts
    49k Views
    A
    Victor, you're right if we are talking about a full multi tenant environment, with customer single, isolated access. But this isn't our goal: we want only grouping the information in a customer-based tree. We manage different customer, and the technician should easily open the customer tree and work on it, having all the infrastructure under eyes. Tnks
  • Agent Policies - File Delivery

    7
    1
    0 Votes
    7 Posts
    50k Views
    B
    I have tested with Web NXMC and its working there. Looks to be a bug in NXMC for Windows. https://track.radensolutions.com/issue/NX-1745
  • Local Command can not find file

    3
    0 Votes
    3 Posts
    24k Views
    J
    Thank you, that fixed it.
  • Problem with parameters for Agent Action (Linux-Server -> Win-Agent)

    9
    0 Votes
    9 Posts
    21k Views
    S
    Hmm, still no progress despite further investigations. Executing the external action, this time without additional parameters, via nxaction works on Linux and Windows. Action executed via EPP does not work on Linux and Windows, there are missing around 220 lines in the log of the agent. So, is this a bug or am i calling the action wrong as stated above? Andreas Linux_Working_nxaction.txt Windows_Working_nxaction.txt Linux_NOT_Working_EPP.txt Windows_NOT_Working_EPP.txt
  • Assigning Map icons based on templates

    5
    0 Votes
    5 Posts
    14k Views
    F
    templates = $node->templates; foreach(t : templates) { if (t->name == "Windows") { $node->setMapImage("Windows"); break; } }
  • Port check on node add

    4
    0 Votes
    4 Posts
    8k Views
    T
    Please help me ? how to check my sever port using nodes  I was connect all client to central sever I am using on window sever  .
  • service down and unable to start

    5
    1
    0 Votes
    5 Posts
    8k Views
    F
    Can you set DebugLevel=6 in netxms server configuration file and show what's in the log file? Also, how did you create the database? Using NetXMS installer? Can you just attach a screenshot of netxms installer on the step called "Select database" with all the checkboxes in the state as you use them to created the database?
  • failed to initializing db

    2
    0 Votes
    2 Posts
    5k Views
    F
    Can you please attach a high-resolution screenshot and describe what you were doing: from what version you were upgrading to what version exact steps you did
  • login with nxencpasswd not working

    7
    0 Votes
    7 Posts
    19k Views
    WoodyW
    Okay. Thank you very much!  Best regards
  • String length cut at 255 Characters

    2
    0 Votes
    2 Posts
    11k Views
    V
    Hi, DCI value length is limited to 255 characters. In your case you can use external parameter provider instead of external parameter, do JSON parsing in agent side script and output all parameters you are interested in as name = value. Then you'll be able to collect them by name as any other agent's parameters. Best regards, Victor
  • Clicking on item in table shows HTML text formatting

    2
    0 Votes
    2 Posts
    17k Views
    F
    Occurs in Firefox also. Created https://track.radensolutions.com/issue/NX-1765 issue for that.
  • SNMP version automatically changes from v2c to v1

    7
    0 Votes
    7 Posts
    36k Views
    B
    +1 Vote for global server setting
  • duplicate nodes problem | can't save Nodes

    19
    0 Votes
    19 Posts
    80k Views
    R
    Hello Victor, I have tried to "exclude from topolog" only 1 Router. But these did not work. Then I built some zones. Now It seems to work pretty fine and no node will be deleted again. Thank you very much Rainer
  • Migration Error

    6
    0 Votes
    6 Posts
    32k Views
    P
    Hi Victor, That did it, specifying the absolute file path to netxmsd_old.conf with nxdbmgr is what was needed. Thanks so much for your help! Pro_B
  • NetXms dicovers and adds one specific node multiple times

    3
    0 Votes
    3 Posts
    15k Views
    E
    At the moment it seems "stable" with 2 identical nodes, even after restart, but it would still be nice to have only one. Node A Overview:  [image: Node_A_-_Overview.png] Node A Interfaces:  [image: Node_A_-_Interfaces.png] --- Node B Overview:  [image: Node_B_-_Overview.png] Node B Interfaces:  [image: Node_B_-_Interfaces.png]