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NetXMS Forum

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Interface Oddity

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  • T
    T
    Tursiops
    wrote on last edited by
    #1

    Hi,

    We have run into an odd issue after installing firmware upgrades on a number of virtual firewalls.
    The old firmware would happily show all relevant interfaces, while the new firmware results in a lot of nonsense (and breaks our instance discovery).

    Initially I was going to consider this a bug in the firmware and report it to the vendor, however, upon going through an actual SNMP walk on two devices (one with, one without the upgrade), both return sensible data. So now it seems like NetXMS is having an issue of some sort.
    I can confirm that the firmware does lead to changes in the interface tables, namely the interfaces suddenly start at 65536, instead of 1.
    For all I recall OIDs fields are allowed to be up to 2^32-1, so this shouldn't be an issue?

    See attached screenshots of a device with the old and a device with new firmware.

    Thanks


    InterfaceListOld.jpg

    InterfaceSNMPOld.jpg

    InterfaceListNew.jpg

    InterfaceSNMPNew.jpg

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    • V
      V
      Victor Kirhenshtein
      wrote on last edited by
      #2

      Hi,

      what is your settings for using interface aliases? And what are aliases for those interfaces?

      Best regards,
      Victor

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      • V
        V
        Victor Kirhenshtein
        wrote on last edited by
        #3

        It's actually visible on screenshots that aliases are empty. Please contact me directly so I can debug this issue.

        Best regards,
        Victor

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        • T
          T
          Tursiops
          wrote on last edited by
          #4

          Hi,

          Just as a follow up in case anyone else runs into this:
          It is an issue with WatchGuard firewalls from firmware 12.0.1 onwards and due to a change by WatchGuard.
          The ifIndex OID no longer returns a matching value, which leads to NetXMS' confusion.
          A ticket has been opened with WatchGuard.

          Cheers

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