Sending alerts to external systems like ticket systems and other places
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What options do we have available for integrating with external ticket systems?
For example, can we send outbound webhooks from netxms? Can we send out bound mqtt messages?
I am interested in the hearing about any external integration including and especially anything that is bi-directional. It would be nice to Open tickets in an external system and it would be even nicer if when those tickets got updated, the alarm got acknowledged and a ticket number was placed with the alarm. Does anyone have any guidance or thoughts on this topic? -
Hi,
NetXMS has interface for ticketing system integration (called helpdesk link), but so far we have developed only two drivers - for Jira and for Redmine. What exact ticketing system you are interested in?
Some level of integration can be achieved with external scripts - you can run external commands as actions that will create tickets and you can use nxalarm command line tool to manipulate alarms from external scripts.Best regards,
Victor -
Thank you for responding. I will definitely take a look at the example, but sadly I do not normally program in that language. I am wondering if having an MQTT integration that is bi-directional could help in this case? I do a lot of work in node js and I am okay in Python, so it would be nice when version 3.0 is available.
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