Unknown critical condition in a host

[jbriseno]

Hey there. I am using NetXMS Managment console 3.5.90

Scenario

I create a host  in the infrastructure section. After a period of time this host has a critical condition. I checked Its alarm. I resolved all of them. However, the host still appear with a critical condition. I attach an image to try to clarify this scenario.

Any idea how to fix it?

Thanks in Advance

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[Filipp Sudanov]

Hopefully one day this issue will be implemented and life will become easier: https://track.radensolutions.com/issue/NX-1961

Can you show output of status and configuration poll for this host?

[jbriseno]

Hey, Filipp Sudanov, first I appreciate you time to replied my post. Second I attached the results of the status and configuration poll

Status Poll latest lines

04.11.2020 09:19:22] Node is connected
[04.11.2020 09:19:22] Finished status poll for node c2
[04.11.2020 09:19:22] Node status after poll is CRITICAL
[04.11.2020 09:19:22] **** Poll completed successfully ****

Status configuration poll

[04.11.2020 09:20:07] **** Poll request sent to server ****
[04.11.2020 09:20:07] Poll request accepted
[04.11.2020 09:20:07] Starting configuration poll for node c2
[04.11.2020 09:20:07] Checking node's capabilities...
[04.11.2020 09:20:07]    Checking NetXMS agent...
[04.11.2020 09:20:12]    Cannot connect to NetXMS agent (Connect failed)
[04.11.2020 09:20:12]    Checking SNMP...
[04.11.2020 09:20:12]    SNMP agent is active (version 2c)
[04.11.2020 09:20:19]    Checking EtherNet/IP...
[04.11.2020 09:20:24]    Cannot get device identity via EtherNet/IP (CONNECT FAILED)
[04.11.2020 09:20:24] Capability check finished
[04.11.2020 09:20:24] Checking interface configuration...
[04.11.2020 09:20:29] Interface configuration check finished
[04.11.2020 09:20:29] Checking node name
[04.11.2020 09:20:29] Node name cannot be interpreted as valid IP address
[04.11.2020 09:20:29] Updating general system hardware information
[04.11.2020 09:20:29] Finished configuration poll for node c2
[04.11.2020 09:20:29] Node configuration was not changed after poll
[04.11.2020 09:20:29] **** Poll completed successfully ****

I hope these help

Tkanks in advance

[Filipp Sudanov]

So overall there are three things can affect node status:

• Alarms
• Status of node interfaces
• DCIs that have "Use this DCI for node status calculation" option set.

A node can nave alarm that belong to some alarm category that is not visible to given user. There is user right "View all alarm categories" that should be set for administrative users. Could be that this right did not get set after one of the upgrades.

How status of interfaces is transferred to node depends on status propagation settings for interfaces and status calculation settings for a node. If these are not default then node status could be different from status of underlying interfaces.

Check DCIs if "Use this DCI for node status calculation" is not set.

[jbriseno]

Hey, Filipp, first thanks for your time to reply my post.

My comments:

Alarm. Ok

Status of node interface. I verified the status of C2 node. It is in the default mode. I attach a screenshot of it.

DCIs. I check them out all the NetXMS manager console. However, I didn't find the DCI node status.  Can you help me where to set it up, please.

Thanks in Advance

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[Filipp Sudanov]

"Use this DCI for node status calculation" is in properties of DCI, see attached screenshot.

Try logging into NetXMS management console by administrative user and check that that user has "View all alarm categories" right (or belongs to a group that has this right set). It's in Configuration -> User manager.

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[jbriseno]

Hi, Filipp, thanks !