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NetXMS Forum

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  3. Whoops ! NetXMS server 3.7 Version 3.7.116 connection lost.

Whoops ! NetXMS server 3.7 Version 3.7.116 connection lost.

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  • J
    J
    jbriseno
    wrote on last edited by
    #1

    Hey there. I just upgraded netXMS server 3.7 Version 3.7.116 However it has the same problem found in the netXMS server 3.6 Connection with NetXMS server was lost. Press OK to close application. I attached a screenshot.

    Any idea how to fix it?

    Thanks in Advance

    Jose


    netxms7.png

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    0
    • V
      V
      Victor Kirhenshtein
      wrote on last edited by
      #2

      Hi,

      could you please provide enable debug level 6 for tag client.* on server, and provide server log after next disconnect along with client application log?

      Best regards,
      Victor

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      0
      • J
        J
        jbriseno
        wrote on last edited by
        #3

        Hi, Victor. Thank you for your  help. I attached the Deskstop Manage Console and netXMS  log files.

        I hope these log files help

        My best wishes

        Jose


        netxmsconsolelog

        netxmsloga6

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        • V
          V
          Victor Kirhenshtein
          wrote on last edited by
          #4

          It's strange - there are no errors on either side, server reports normal connection closure:

          2020.12.16 16:35:57.592 *D* [client.session.0  ] readSocket: connection closed

          Timestamps are also quite old and not in sync between server and client - do you have correct time on server and client? If yes, are those logs latest for version 3.7? Also, are they in same time zone?

          Best regards,
          Victor

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