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  3. Deploy Package, changed permission

Deploy Package, changed permission

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  • G
    G
    gerhard_m
    wrote on last edited by
    #1

    Hello,

    I tried to install the new agent version using the deploy package. I followed the instructions in the documentation (https://netxms.org/documentation/adminguide/package-manager.html#introduction). After confirming with "OK," the status "wait for agent" appeared, and after a while, the status "Failed" changed.

    Screenshot 2025-09-18 111328.png

    Whatever didn't work, the permission on the affected server /usr/ was changed.

    Screenshot 2025-09-18 111545.png

    How can this happen?

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    0
    • F
      F
      Filipp Sudanov
      wrote on last edited by
      #2

      Hi,

      Can you add
      DebugLevel = 6
      to agent's log and collect the log for the period of time while package upgrade is happening?
      You can share the log file via private message if needed.

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      0
      • G
        G
        gerhard_m
        wrote on last edited by
        #3

        Screenshot 2025-09-19 094916.png

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        0
        • F
          F
          Filipp Sudanov
          wrote on last edited by
          #4

          .apkg installer is actually a shell script joined with archive that contains agent file. If you do
          head nxagent-5.2.6-linux-x86_64.apkg -n 118
          you'll see the contents of the script.

          I've tried to install it Ubuntu 24 Server, did not get the result that you are observing.

          .apkg installer writes log file to /tmp/nxagentupdate.log. If you can repeat the installation, can you share that file?

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