Problem agent feedback.

[prutser]

Hello everyone,

Could someone please help with the following:

The agent on a monitored server running windows 2003 sends an invalid character as a result, instead of a string/number. (See attachment 02, 03 and a working one on another server: Attachment 04)

Running the script from a command line gives the correct response... (See attachment 01)

Some additional information:

1. Server OS: Win 2003 R2 32Bit SP2
2. Agent OS: Win 2003 R2 32Bit SP2
3. NetXMS server version is 1.2.5
4. NetXMS client version is 1.2.5
5. NetXMS server database collation: utf8_general_ci

Any help is greatly appreciated!

Sincere greetings,
Peter.

---

[victor]

Hi!

I suppose it's a UNICODE issue. Can you try to downgrade agent on one of the servers to 1.2.2 and see if problem disappears?

Best regards,
Victor

[prutser]

Hi Victor,

Thanxx for your fast reply! Yep it works now! Does this mean that from V1.2.3 onwards there is unicode built-in?

Just another question that you might also be knowledgeable about. I notice that on monitored Windows hosts running on VMWare Server (so actually virtual Windows 2003 machines) the agents crash regularly with the message "The referenced memory cannot be read". I must stress that this only happens on VMWare virtual machines...  (I suspect it is due to the memory management of VMWare.)

Thanx anyway already,
Sincere greetings from Belgium ;-),
Peter.

[alk]

Could you please enable crash dump collecting and send us minidump of the crash?

To enable it, you need to add these options in nxagentd.conf:

CreateCrashDumps=yes
FullCrashDumps=yes
DumpDirectory=c:\netxms\dump

You also need to create "c:\netxms\dump" directory.