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  3. server crashes when creating graph

server crashes when creating graph

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  • jdowneyJ
    jdowneyJ
    jdowney
    wrote on last edited by
    #1

    Happens some times with I look at a months worth of data on a chart -

    Server side error- Reporting queued error: faulting application netxmsd.exe, version 0.0.0.0, faulting module libnetxms.dll, version 0.0.0.0, fault address 0x00008

    I am creating a graph from the following data -  2 second polling on a cisco switch port inbound / outbound traffic. (switch port is connected to a router I don't have control over.) I'm only storing the data for 30 days.

    There is a transformation pattern for the data but I don't think this will make much difference as this is done when the data is stored. ( I think)

    Let me know if you need any more info.

    1 Reply Last reply
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    • V
      V
      Victor Kirhenshtein
      wrote on last edited by
      #2

      Hi!

      What database you are using? Also, could you please enable crash dump generation on server and send generated dumps to [email protected]? You can enable crash dump generation by setting two parameters in netxmsd.conf:

      CreateCrashDumps = yes
      DumpDirectory = some existing directory writable by server process

      Best regards,
      Victor

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      • jdowneyJ
        jdowneyJ
        jdowney
        wrote on last edited by
        #3

        Database is running on Windows Server 2003 and MS SQL 2000. I've added the parameters to the config file. Do I need to restart the core service for this to take effect?

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        • V
          V
          Victor Kirhenshtein
          wrote on last edited by
          #4

          Yes, core service have to be restarted.

          Best regards,
          Victor

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