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NetXMS Forum

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  3. Service Configuration Error

Service Configuration Error

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  • E
    E
    EvilClown
    wrote on last edited by
    #1

    Hi,
    I tried to configure HTTP services, which exists in our network environment.
    I followed the tutorial given here https://www.netxms.org/forum/configuration/web-site-monitoring/?action=printpage.
    It seems that the poller has a problem to get the data.
    The poll answers "Unable to check service due to agent or communication error".
    Here some pictures to control the configuration I wrote:
    http://userpages.uni-koblenz.de/~mmaas/Bildschirmfoto.png
    http://userpages.uni-koblenz.de/~mmaas/Bildschirmfoto-1.png
    http://userpages.uni-koblenz.de/~mmaas/Bildschirmfoto-2.png
    http://userpages.uni-koblenz.de/~mmaas/Bildschirmfoto-3.png

    I deleted Request URL to test if it helps, so this isn't the source of the problem.
    I think at some point, the configuration has to be wrong.
    Thanks for your help.

    1 Reply Last reply
    0
    • V
      V
      Victor Kirhenshtein
      wrote on last edited by
      #2

      Hi!

      Did you load portcheck subagent on agent running on NetXMS server? Default service polling connection scheme is following:

      NetXMS_Server ---> NetXMS_Agent on NetXMS Server Machine ---> service to check

      unless you change poller node in network service configuration. If you are running your server on Linux, you should have something like

      SubAgent = /opt/netxms/lib/libnsm_portCheck.so
      

      in nxagentd.conf on NetXMS server machine.

      Best regards,
      Victor

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      0
      • E
        E
        EvilClown
        wrote on last edited by
        #3

        Yep,
        the nxagentd.conf contains the line, and is running correctly.

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        0
        • E
          E
          EvilClown
          wrote on last edited by
          #4

          Works now, updated to 1.0.7... Weird.
          We use Ubuntu Linux as operating system.

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