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  3. Netxms Alarm Viewer icons not displayed

Netxms Alarm Viewer icons not displayed

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  • H
    H
    Luiz A. Camilo
    wrote on last edited by
    #1

    Hello there,

    I´m using the 2.19 version for Windows.
    When I open the alarm viewer on a desktop that has only installed the Agent, it displays me everything, less the icons in front of each iten in the columns Severity and State.
    The images are like a square with a red cross inside.
    I guess it´s a permission issue, but i´m an administrator on both machines.

    Can someone help me ?

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    0
    • V
      V
      Victor Kirhenshtein
      wrote on last edited by
      #2

      AlarmViewer uses Internet Explorer to render the information page, and it looks like after upgrade to IE7 something was broken. We are working on a comletely new Alarm Viewer which will replace the old one.

      Best regards,
      Victor

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      0
      • H
        H
        Luiz A. Camilo
        wrote on last edited by
        #3

        Cool, thanks.

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        0
        • H
          H
          Luiz A. Camilo
          wrote on last edited by
          #4

          Using Filemon, I found out that the nxav.exe is trying to access the following path :
          C:\Documents and Settings\<user>\Application Data\nxav-00000E04
          And is getting "path not found"

          I could notice that this folder is only created when the nxav.exe is running. if you close the Alarm Viewer, this folder is deleted. There´s all the icons inside this folder, but I don´t know why the executable isn´t finding it.

          Just FYI .

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