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DCI Errors

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  • N
    N
    Nikk
    wrote on last edited by
    #1

    Hi,

    Which paremeter should I raise, if time to time I get dci errors? (see attachment)
    DCIPollingInterval = 60
    NumberOfDataCollectors = 45
    Nodes ~ 80
    DCI's ~ 300-350

    Should I provide more information?

    Thanks in advance,
    Nikk


    error.png

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    0
    • V
      V
      Victor Kirhenshtein
      wrote on last edited by
      #2

      What kind of DCIs are those problematic DCIs? If they are defined as ExternalParameter in agent, the problem may be due to command execution timeout. By default, both server and agent has quite small timeout for data collection (2 seconds) to prevent situation when one long-running external parameter delays collection of other DCIs. You can increase it if needed however. There are short description of relevant configuration parameters: https://www.netxms.org/forum/general-support/external-parameter-help/msg10080/#msg10080.

      Best regards,
      Victor

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      • N
        N
        Nikk
        wrote on last edited by
        #3

        They are just snmp dci's, and it is not always the same dci's!

        Nikk

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        • V
          V
          Victor Kirhenshtein
          wrote on last edited by
          #4

          It could be timeouts or packet drops. I also encounter devices that was not able to respond to multiple consecutive SNMP requests. Can you try to capture SNMP traffic between server and device to see what actually transmitted when errors pops up?

          Best regards,
          Victor

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          • N
            N
            Nikk
            wrote on last edited by
            #5

            The thing is, that device (ProCurve Switch) is in remote location! I looked into wireshark, and seems like after requests from server, i'm getting back a bunch of empty packets. Maybe switch cannot respond back to multiple requests?

            Thanks in advance,
            Nikk

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            0
            • V
              V
              Victor Kirhenshtein
              wrote on last edited by
              #6

              What SNMP version you are using? I have a bad experience with ProCurve and SNMP v3 - we had to fall back to v2c in one installation because of intermittent problems with polling and data collection using v3.

              Best regards,
              Victor

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              • N
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                Nikk
                wrote on last edited by
                #7

                Not my case, i'm using v2c 😞

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