Webui service error

[kanzari]

Hi,
I installed webui on win7 to test it, the install process is done correctly no error shown, but Webui Service can not be started and it's show up this error message :

Windows could not start the NetXMS WebUI on local computer. for more information, review the system event log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code 1.

Any Help to fix this?

Thank you

[victor]

Hi!

Please check log files located under web UI installation directory.

Best regards,
Victor

[kanzari]

Hi,
Thank you for your reply,
In the given location i have this log :

#
# A fatal error has been detected by the Java Runtime Environment:
#
#  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6ebead39, pid=1948, tid=292
#
# JRE version: 7.0_25-b17
# Java VM: Java HotSpot(TM) Client VM (23.25-b01 mixed mode, sharing windows-x86 )
# Problematic frame:
# V  [jvm.dll+0x12ad39]
#
# Failed to write core dump. Minidumps are not enabled by default on client versions of Windows
#
# If you would like to submit a bug report, please visit:
#  http://bugreport.sun.com/bugreport/crash.jsp
#

---------------  T H R E A D  ---------------

Current thread (0x035f5000):  JavaThread "ShutdownMonitor" daemon [_thread_in_vm, id=292, stack(0x037a0000,0x03810000)]

VM Arguments:
jvm_args: exit
java_command: <unknown>
Launcher Type: generic

......
......

Environment Variables:
PATH=C:\Program Files\Borland\Delphi7\Bin;C:\Program Files\Borland\Delphi7\Projects\Bpl\;C:\Program Files\CollabNet;C:\Program Files\Embarcadero\RAD Studio\12.0\bin;C:\Users\Public\Documents\RAD Studio\12.0\Bpl;C:\Program Files\Embarcadero\RAD Studio\12.0\bin64;C:\Users\Public\Documents\RAD Studio\12.0\Bpl\Win64;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;
USERNAME=KANZARI-PC$
OS=Windows_NT
PROCESSOR_IDENTIFIER=x86 Family 6 Model 23 Stepping 6, GenuineIntel

---------------  S Y S T E M  ---------------

OS: Windows 7 Build 7600

CPU:total 2 (2 cores per cpu, 1 threads per core) family 6 model 23 stepping 6, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3, sse4.1, tsc

Memory: 4k page, physical 1940648k(1329224k free), swap 3881296k(2991644k free)

vm_info: Java HotSpot(TM) Client VM (23.25-b01) for windows-x86 JRE (1.7.0_25-b17), built on Jun 21 2013 13:06:48 by "java_re" with unknown MS VC++:1600

time: Mon Apr 14 00:33:04 2014
elapsed time: 6373 seconds

it's seems that there is a JRE Error, is there any suggestion?

Thank you

---

hs_err_pid1948.log

[victor]

Hard to suggest anything except trying to upgrade to latest Java 7 JRE or maybe try Java 6.

Best regards,
Victor