POLL ERROR: Request timed out

[Jmp_3f8h]

Hi!

I'm in trouble with one of my nodes. When I try to  poll for the configuration I always get time out:

[07.12.2014 17:43:10] **** Poll request sent to server ****
[07.12.2014 17:43:10] Poll request accepted
[07.12.2014 17:43:10] Checking node's capabilities...
[07.12.2014 17:43:10] Starting configuration poll for node VM-REDQUEEN
[07.12.2014 17:43:10]    Checking NetXMS agent...
[07.12.2014 17:43:10]    NetXMS native agent is active
[07.12.2014 17:43:11]    NetXMS agent version changed to 1.2.17
[07.12.2014 17:43:11]    Platform name changed to windows-x64
[07.12.2014 17:43:11]    System description changed to Windows VM-REDQUEEN 5.2.3790 Windows Server 2003 R2 Build 3790 Service Pack 2 AMD-64
[07.12.2014 17:43:11]    Reading list of available Windows Performance Counters...
[07.12.2014 17:43:28]    75 counters read
[07.12.2014 17:43:28]    Checking SNMP...
[07.12.2014 17:43:59] POLL ERROR: Request timed out[07.12.2014 17:43:59] **** Poll failed ****

It is in the same network of other nodes (same agent version, same OS, same agent configuration file) that are working properly. Any hints on what to check?

Best regards,
Marco

[victor]

Hi!

Looks like this node do not support SNMP (or it is blocked by firewall) and SNMP checking just takes too long. You can disable SNMP for this node if it is not needed.
In fact, poll itself should be finishing anyway - it is UI timeout waiting for poller update messages.

Best regards,
Victor

[Jmp_3f8h]

@victor said in POLL ERROR: Request timed out:

Hi!

Looks like this node do not support SNMP (or it is blocked by firewall) and SNMP checking just takes too long. You can disable SNMP for this node if it is not needed.
In fact, poll itself should be finishing anyway - it is UI timeout waiting for poller update messages.

Best regards,
Victor

Hi!

It's not a firewall problem, SNMP is not enabled on that virtual machine, so disabling SNMP poll solved the problem. thank you.

Best regards,
Marco