SYS_AGENT_UNREACHABLE alarm not until 3 polls fail

[tarnmensch]

Hello everyone!

Let me first thank you for a great piece of software as well as a very useful forum! I've been using NetXMS for about 2 months now, so I'm still learning a lot here.

My configuration works quite well, but here's my problem: To get a warning if an agent fails, I included SYS_AGENT_UNREACHABLE in the event processing policy, but I can't find a way to avoid alarms that emerge from reboots or just short network issues. Is there any way to set the alarm to wait for 3 failed polls like you can do for every data collector as well as the general node reachable state?

Sorry if I overlooked some solution here. The only idea I can think of is to set the AgentCommandTimeout variable to some very high value, but I think this could influence the NetXMS behaviour generally.

Thanks a lot, bye!

[victor]

Hi,

instead of processing SYS_AGENT_UNREACHABLE event you can collect internal parameter AgentStatus. It returns 0 if agent is connected and 1 if unreachable. Then you can use thresholds as usual to generate alarm only if agent is unreachable for more then specific time period.

Best regards,
Victor

[tarnmensch]

Hello Victor,

Thank you for your reply and the great work - I finally found time to change to the AgentStatus parameter.

Best regards