Cannot get device identity via EtherNet/IP (CONNECT FAILED)

[stoffmann]

Hello,

I just installed the latest version of NetXMS after taking a longer break.
When I add a new node it is marked with a yellow "!"
In the configuration poll I see the error message: Cannot get device identity via EtherNet/IP (CONNECT FAILED)
Everything else seems to work fine.

.....
[05.03.2020 10:22:55] Checking node's capabilities...
[05.03.2020 10:22:55]    Checking NetXMS agent...
[05.03.2020 10:22:55]    NetXMS agent is active
[05.03.2020 10:22:55]    NetXMS agent version changed to 3.2.381
[05.03.2020 10:22:55]    NetXMS agent ID changed to bcf3e185-2c43-de41-93aa-af41e7cdef7a
[05.03.2020 10:22:55]    Platform name changed to windows-x64
[05.03.2020 10:22:55]    System description changed to Windows SN1EBA01 6.3.9600 Windows Server 2012 R2 Build 9600 AMD-64
[05.03.2020 10:22:55]    Reading list of available Windows Performance Counters...
[05.03.2020 10:22:56]    137 counters read
[05.03.2020 10:22:56]    Checking EtherNet/IP...
[05.03.2020 10:22:57]    Cannot get device identity via EtherNet/IP (CONNECT FAILED)
....

Any idea where this can come from?

Best regards

Stefan

[Woody]

Hello,
I get the same error:

Cannot get device identity via EtherNet/IP (CONNECT FAILED)

But everything is working fine and i don't have a yellow "!".
Have you looked under alarms at this node?

Best regards
Woody

[victor]

Since version 3.2 NetXMS we start adding support for EtherNet/IP communication protocol (https://en.wikipedia.org/wiki/EtherNet/IP). This message merely indicates that server cannot connect to device on EtherNet/IP TCP port (44818 by default) - which is expected unless you have EIP capable device.

Best regards,
Victor

[stoffmann]

OK, thank s lot for clarification.