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NetXMS Forum

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  3. Route From / Routing Tables not working

Route From / Routing Tables not working

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  • R
    R
    redlam
    wrote on last edited by
    #1

    Server version 5.2.3

    We made some routing changes on our network and now the "route from" option no longer works. The routing table for our mikrotik routers no longer loads, just a time out error.

    I just need some assistance on how to troubleshoot this. I am able to see the arp cache and all the interfaces, and there are no SNMP errors.

    1 Reply Last reply
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    • V
      V
      Victor Kirhenshtein
      wrote on last edited by
      #2

      Are you getting timeout error when you open "routing table" view for Mikrotik device? If so, this likely means bug in a server, as routing tables are cached, and you should get either empty one or last known. Timeout probably indicates deadlock within a server.
      On what platform your server is running?

      Best regards,
      Victor

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      • R
        R
        redlam
        wrote on last edited by
        #3

        Yes I am seeing "request timed out" when trying to open the routing table on Mikrotik devices. Server is running on Windows 10.

        Thanks

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        • F
          F
          Filipp Sudanov
          wrote on last edited by
          #4

          After the moment when system shows "request timeout message" please capture dump of netxmsd process. You can do this using Windows Task Manager, there's "Create Dump File" if you right-click the process.

          You can share the dump with us using this link: https://cloud.radensolutions.com/s/SHniBXHz5PJKpeR

          Pls drop a message when you've uploaded the file

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          • R
            R
            redlam
            wrote on last edited by
            #5

            File uploaded. Thanks

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            • R
              R
              redlam
              wrote on last edited by
              #6

              Bump

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              • F
                F
                Filipp Sudanov
                wrote on last edited by
                #7

                Changes were made in the code, please try v.5.2.4

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                • R
                  R
                  redlam
                  wrote on last edited by
                  #8

                  Will do! Thanks

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                  • R
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                    redlam
                    wrote on last edited by
                    #9

                    Same results after upgrading. The routing table does take much longer to timeout now. "Route From" now just shows "Incomplete;0 hops"

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                    • F
                      F
                      Filipp Sudanov
                      wrote on last edited by
                      #10

                      Could it be possible to get remote access to your NetXMS server, or one of these Mikrotik devices? That would be beneficial for debugging this. Feel free to respond in PM.

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