We run an inhouse help desk system. We already have procedures in place to create tickets using a MSSQL sql stored procedure.
I have written a database trigger that will generate the ticket from the alarm table and update the hd_ticket field in the alarm table. It is possible to make that ticket number appear in the GUI?
Hi,
server caches object data in memory, so direct DB changes while server is working will not be picked up. You can use NetXMS API to modify object custom attributes (either Java API or Python scripts using nxshell).
Best regards,
Victor
Hi,
it seems that agent is not responding to the server on that machine. Please check what IP addresses are listed as MasterServers in nxagentd.conf. If you have multiple interfaces on management server make sure you list them all. Also check what is set as "primary host name" in communication properties for that node.
Best regards,
Victor
