Windows Service Install Hangs

[m1975Michael]

The service was off.  I even uninstalled 1.2.16 and tried a fresh install of 1.2.17.  I made sure none of the services were installed before I attempted the fresh install.

[Igetyaall]

Try to  stop the SQL Backend Service too and all what netxms is using ^^

[user55116]

@m1975michael said in Windows Service Install Hangs:

I have tried to install 1.2.17 on Windows but the install hangs when checking the netxms core service.  I get a check mark by Installing service.  It works correctly in 1.2.16.  Any suggestions?  Thank you for your assistance.

Which OS do you use? There seems to be a problem with Windows Server 2003 and NetXMS 1.2.17.
https://www.netxms.org/forum/installation/upgrade-from-1-2-16-to-1-2-17-error/
https://www.netxms.org/forum/general-support/error-while-upgrading-to-1-2-17/

[m1975Michael]

This is actually a Windows XP machine.  I have tried the suggestions and stopping the services but the install still hangs.

[Christian021]

I've the same problem under 2003 32Bit.
If I run the netxmsd.exe -D9 there will be no answer. Seems the programm hangs.
Is there any solution?

best regards,
Christian

[victor]

Hi,

can you please show your netxmsd.conf?

Best regards,
Victor

[Christian021]

Hi Victor,

yes, sure:

#
# NetXMS Server configuration file
# Created by NetXMS Server configuration wizard at Mon Jan 12 10:57:21 2015
#
LogFile = {syslog}
DBDriver = mysql.ddr
DBServer = localhost
DBName = netxms_db
DBLogin = netxms
DBPassword = netxms
LogFailedSQLQueries = yes

The DBPassword is another. I replaced it for the posting. In real it is an complex password with charcaters, numbers and an $.

Best regards,
Christian

[victor]

Can you please change LogFile from {syslog} to some file and run netxmsd -D9 from command line? It should show at least some messages.

Best regards,
Victor

[Christian021]

Hi Victor,

I set the path LOGFile = C:\netxms.log
This is an existing emty file. Then I had started the netxmsd -D9 from command line.
The file kept emty an in the command line there will no reply. You can't terminate with <ctrl>+<c>.

I had testet to set the path to LOGFile = {c:\netxms.log}, but it dosn't work,too.

Yesterday I had for testing the version installed on windows 7 64Bit - it works fine.

Best regards,
Christian

[victor]

Hi,

I was able to reproduce problem with netxmsd.exe hang (on Windows Server 2003 32 bit). I'll publish installer with a fix later today.

Best regards,
Victor

[ditonet]

Hi Victor,

Thanks for information. Please let us know when mentioned fix will be ready to download.

Regards, Grzegorz.

[Christian021]

Hi Victor,

it seems that unfortunally the problem isn´t solved. I tried to install the M2. Before I tried this I had to uninstall the server and the Core Service. The uninstaller wasn´t able to uninstall the core service. So I hat delete the service with the sc delete command. After that I restarted the server. After the restart I run the M2 installer. At the last step the installer wants to start the core - but he wasn´t able to start the service. So I have killed the netxmsd process.
Restarted the server again. Try to start the process manually: Error 1053. Then the same procedure: change the path of the logfile, try to start netxmsd -D9 but there were no file created an no response in the command window.
Any ideas? Thanks.