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  3. EVENT LOG SUBSCRIBE FAILED

EVENT LOG SUBSCRIBE FAILED

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  • J
    J
    Marco Incalcaterra
    wrote on last edited by
    #1

    I'm getting "EVENT LOG SUBSCRIBE FAILED" as return value for LogWatch.Parser.Status()

    What can be the issue? I currently don't have access to the log of the agent  😞

    Regards,
    Marco

    1 Reply Last reply
    0
    • V
      V
      Victor Kirhenshtein
      wrote on last edited by
      #2

      Hi,

      there is no way to determine exact cause without access to agent log. In agent log you will find record started with text "LogWatch: Unable to open event log". Btw, if you can edit agent's config from console, you can enable file manager subagent and download agent's log file.

      Best regards,
      Victor

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      0
      • J
        J
        Marco Incalcaterra
        wrote on last edited by
        #3

        @victor said in EVENT LOG SUBSCRIBE FAILED:

        Hi,

        there is no way to determine exact cause without access to agent log. In agent log you will find record started with text "LogWatch: Unable to open event log". Btw, if you can edit agent's config from console, you can enable file manager subagent and download agent's log file.

        Best regards,
        Victor

        Unfortunately no access even for the config file (agent is configured to reply only to "Servers"), I'll ask for a copy of the log file to analyze it. Thank you.
        Regards,

        Marco

        1 Reply Last reply
        0
        • J
          J
          Marco Incalcaterra
          wrote on last edited by
          #4

          @jmp_3f8h said in EVENT LOG SUBSCRIBE FAILED:

          @victor said in EVENT LOG SUBSCRIBE FAILED:

          Hi,

          there is no way to determine exact cause without access to agent log. In agent log you will find record started with text "LogWatch: Unable to open event log". Btw, if you can edit agent's config from console, you can enable file manager subagent and download agent's log file.

          Best regards,
          Victor

          Unfortunately no access even for the config file (agent is configured to reply only to "Servers"), I'll ask for a copy of the log file to analyze it. Thank you.
          Regards,

          Marco

          Problem solved, just for future reference: it is a virtual machine with automatic deployment, the specific Event Log monitored (custom) was not yet created when the agent started. Just changed the post deployment step to create the custom Event Log before starting the agent.

          Regards,
          Marco

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