Agent behind firewall - can't connect?

[tes5884]

Hi,
I have the server installed on a hosted VPS. Agent is installed behind a firewall.

I opened firewall to agent port TCP 4700, and opened the NAT rules. I also opened the local firewall on the actual client.

For some reason the management console is still showing as node down.

Any suggestions on how to troubleshoot this?

Thanks!

[StanHubble]

Is the node defined with the agents ip or the firewalls?

[tes5884]

the agent is behind a firewall, so it's defined with the external IP address

[StanHubble]

Then my next step would be to set the debuglevel on the agent to at least 5 and then telnet to agentsexternalip port 4700 then check the agents log file.

[tes5884]

It seems the firewall rule the netxms client installer created was only for the public. I had to change it to domain as well - since I'm on a windows domain.

The issue has been resolved.

Thanks for your help!