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  3. Transform Dell service tag to express service code.

Transform Dell service tag to express service code.

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  • N
    N
    normalcy
    wrote on last edited by
    #1

    Hi all, I have a WMI DCI that pulls the Dell service tag from the windows machines running the netxms agent.

    WMI.Query(root\cimv2,select * from Win32_ComputerSystemProduct,IdentifyingNumber)
    

    This number is generally not what is entered when calling up support, they prefer the DTMF friendly Express Service Code that is a numerical version of the Service Tag (easier to type on number pad).
    I've found a couple of links that describe the service tag as a base-36 number [A-Z][0-9] that you just convert to decimal.

    http://creativyst.com/Doc/Articles/HT/Dell/DellNumb.htm
    https://serverfault.com/questions/589774/how-to-convert-a-dell-service-tag-to-an-express-service-code

    What is the best way to do this in NetXMS?

    Do I create a DCI that takes the same WMI query and uses a transformation script to convert the number?  Is this possible in NXSL with base36 conversion to decimal?

    Or if NXSL can't handle arbitrary bases do I have to use an external Python/nxshell script to do the conversion and call that from a DCI?

    My goal is to get it represented as a DCI to display on the object details tab and in DCI summary tables.

    Thanks for any suggestions.

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