Agent 3.2.380 stucks at install
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Hello @all,
we try to install Winx64 Agent 3.2.380 with "/Verysilent /Server=X.X.X.X" Paramter on an WinSvr2008R2 but the installation hang (please see attachment). The installer is executed by our software deployment agent that runs as system user.
If i install the agent normal with gui (without any parameter) the installation runs smooth without errors.
With the V3.2.350 there are no problems at "verysilent" installation.
I want to provide more infos from the stuck installation, is there a install log paramter setting that i can use?
Greetings
Marco
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Hi,
you can add /LOG or /LOG=file to installer command line. If file name is not provided log file will be created in user's TEMP directory.
Best regards,
Victor -
OK, I've got the log. Last Entrys are these:
---------------------------------------------------------
2020-03-03 10:51:50.498 -- File entry --
2020-03-03 10:51:50.498 Dest filename: C:\NetXMS\bin\libethernetip.dll
2020-03-03 10:51:50.498 Time stamp of our file: 2020-03-02 20:23:22.000
2020-03-03 10:51:50.498 Dest file exists.
2020-03-03 10:51:50.498 Time stamp of existing file: 2020-03-02 20:23:22.000
2020-03-03 10:51:50.498 Installing the file.
2020-03-03 10:51:50.504 Successfully installed the file.
2020-03-03 10:51:50.504 -- File entry --
2020-03-03 10:51:50.504 Dest filename: C:\NetXMS\bin\libnetxms.dll
2020-03-03 10:51:50.504 Time stamp of our file: 2020-03-02 20:23:24.000
2020-03-03 10:51:50.504 Dest file exists.
2020-03-03 10:51:50.504 Time stamp of existing file: 2020-03-02 20:23:24.000
2020-03-03 10:51:50.504 Installing the file.
2020-03-03 10:51:50.528 DeleteFile: The existing file appears to be in use (5). Retrying.
2020-03-03 10:51:51.528 DeleteFile: The existing file appears to be in use (5). Retrying.
2020-03-03 10:51:52.528 DeleteFile: The existing file appears to be in use (5). Retrying.
2020-03-03 10:51:53.528 DeleteFile: The existing file appears to be in use (5). Retrying.
2020-03-03 10:51:54.528 Message box (Abort/Retry/Ignore):
C:\NetXMS\bin\libnetxms.dll
An error occurred while trying to replace the existing file:
DeleteFile failed; code 5.
Zugriff verweigert.
Click Retry to try again, Ignore to skip this file (not recommended), or Abort to cancel installation.
---------------------------------------------------------I'm searching for a process blocking the libnetxms.dll with Sysinternals Process Explorer but there are no such process.
I've got the same warning at installing the server upgrade to V3.2.380 at today morning, but after a few clicks on Retry the server installer goes onwards...
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I just uploaded agent installer version 3.2.381 - please try that one.
Best regards,
Victor -
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