Agent update fails when cpu @ 100%

[Filipp Sudanov]

Can you set DebugLevel=6 in agent configuration file and show agent log during upgrade attempt?

[Egert143]

In Package Manager:

• Uploading
• File transfer failed

Upgrade log:

---

AgentLog.txt

[Filipp Sudanov]

There will be some changes in file upload process in v. 3.4 that should be out within a week. Please check if this problem occurs in 3.4 and give us an update.

[Egert143]

Seems that issue is still present. Active agent version is 3.3.314 and trying to upgrade to 3.4.178 with package manager. After few seconds i get message failed - File transfer failed.

[Egert143]

Hello

With versions 3.5.90 the issue is still present, agents with high cpu usage cant be upgraded. Error message is "File transfer failed".

Egert

[Egert143]

Hello

Reviving old topic.

With version 3.8.0, agent 3.8.262 (old agent version trying to upgrade 3.5.90) package manager update still fails when target cpu is 100% usage or very near to it (showing security camera feeds). Can i assist with logs or something to get this issue resolved?

Egert

[victor]

Hi,

try to run file transfer manually from server with nxupload command line tool - when will it stop and with what error? If possible, capture TCP session between server and agent used for upload and provide capture file.

Best regards,
Victor

[Egert143]

First time using that tool, so hope i did it correctly.

Command i ran: "nxupload TargetIP Path\nxagent-3.8.262-x64.exe". It stops with "Upload: 7178488" and then "error: 408: Request timeout".

Egert

[victor]

And what is actual file size?

[Egert143]

nxagent-3.8.262-x64.exe size is 6,84MB

[victor]

It looks like file is actually transferred, but sender just don't wait enough for final confirmation, which is probably take more time due to target system load. I have increased wait time for confirmation on file upload, hopefully it will help. Change will be included into next patch release.

Best regards,
Victor