Agent configuration file problem in NetXMS version 2.6.300

jbriseno

Hi, Alex. I am using Ubuntu server 18.04. Question: How can I clean both versions?
Thanks in advance.

Filipp Sudanov

I would do the following way:
apt remove "netxms*"

Then find and delete the following files on the file system:
libnx*
libnetxms*

And then install netxms again - install netxms-release package and then netxms-server, netxms-agent and database driver package.

jbriseno

Hi, Filipp. Thanks for your sooner reply to my post. I have a Database question: we have a current netXMS database. With this in mind. Do I do

nxdbmgr upgrade or

nxdbmgr init

Thanks in advance

Jose

Filipp Sudanov

The database will stand as it is, so there is no need to do init or upgrade. Netxms will just connect to the database that it has in config file.

jbriseno

Hi, Filipp, Got it. Thanks

jbriseno

Hi, Fillip. I followed your directions to re install the NextXMS on our server. However, when I tried to install it appeared an error:

Error while loading shared libraries: libnxdb.so.36 when I tried to install the latest netXMS server

Apt command information

sudo apt-get install netxms-server netxms-dbdrv-mysql

The following additional packages will be installed:
netxms-agent netxms-dbdrv-sqlite3
The following NEW packages will be installed:
netxms-agent netxms-dbdrv-mysql netxms-dbdrv-sqlite3 netxms-server

sudo systemctl status nxagentd.service
%u25CF nxagentd.service - NetXMS Agent
Loaded: loaded (/lib/systemd/system/nxagentd.service; disabled; vendor preset: enabled)
Active: failed (Result: exit-code) since Tue 2020-12-08 16:15:14 UTC; 4min 59s ago

Dec 08 16:15:14 hpserver1 systemd[1]: Starting NetXMS Agent...
Dec 08 16:15:14 hpserver1 nxagentd[15444]: /usr/bin/nxagentd: error while loading shared libraries: libnxdb.so.36: cannot open s
Dec 08 16:15:14 hpserver1 systemd[1]: nxagentd.service: Control process exited, code=exited status=127
Dec 08 16:15:14 hpserver1 systemd[1]: nxagentd.service: Failed with result 'exit-code'.
Dec 08 16:15:14 hpserver1 systemd[1]: Failed to start NetXMS Agent.

josemb@hpserver1:~$ sudo find / -name libnx*
[sudo] password for josemb:
/usr/lib/x86_64-linux-gnu/libnxlp.so.36.0.0
/usr/lib/x86_64-linux-gnu/libnxlp.so.36
/usr/lib/x86_64-linux-gnu/libnxsl.so.36.0.0
/usr/lib/x86_64-linux-gnu/libnxagent.so.36.0.0
/usr/lib/x86_64-linux-gnu/libnxcore.so.36
/usr/lib/x86_64-linux-gnu/libnxcore.so.36.0.0
/usr/lib/x86_64-linux-gnu/libnxsrv.so.36.0.0
/usr/lib/x86_64-linux-gnu/libnxsrv.so.36
/usr/lib/x86_64-linux-gnu/libnxsl.so.36
/usr/lib/x86_64-linux-gnu/libnxdbmgr.so.36
/usr/lib/x86_64-linux-gnu/libnxagent.so.36
/usr/lib/x86_64-linux-gnu/libnxdbmgr.so.36.0.0

Do you know what I did wrong? any comments are wellcome !

Filipp Sudanov

Did you manage to find and delete libnx* and libnetxms* files?

Please show the output of these two commands:

ldd /usr/bin/nxagentd
ldd /usr/lib/x86_64-linux-gnu/libnxdb.so.36

jbriseno

Hi, Filipp. Yes I did them.

The output of mentioned two commands:

ldd /usr/bin/nxagentd
    linux-vdso.so.1 (0x00007ffc9abed000)
    libappagent.so.36 => /usr/lib/x86_64-linux-gnu/libappagent.so.36 (0x00007f129e708000)
    libnxagent.so.36 => /usr/lib/x86_64-linux-gnu/libnxagent.so.36 (0x00007f129e4f7000)
    libnxdb.so.36 => not found
    libnetxms.so.36 => not found
    libnxsnmp.so.36 => not found
    libsystemd.so.0 => /lib/x86_64-linux-gnu/libsystemd.so.0 (0x00007f129e273000)
    libjansson.so.4 => /usr/lib/x86_64-linux-gnu/libjansson.so.4 (0x00007f129e065000)
    librt.so.1 => /lib/x86_64-linux-gnu/librt.so.1 (0x00007f129de5d000)
    libdl.so.2 => /lib/x86_64-linux-gnu/libdl.so.2 (0x00007f129dc59000)
    libpthread.so.0 => /lib/x86_64-linux-gnu/libpthread.so.0 (0x00007f129da3a000)
    libssl.so.1.1 => /usr/lib/x86_64-linux-gnu/libssl.so.1.1 (0x00007f129d7ac000)
    libcrypto.so.1.1 => /usr/lib/x86_64-linux-gnu/libcrypto.so.1.1 (0x00007f129d2de000)
    libcurl.so.4 => /usr/lib/x86_64-linux-gnu/libcurl.so.4 (0x00007f129d05f000)
    libpcre32.so.3 => /usr/lib/x86_64-linux-gnu/libpcre32.so.3 (0x00007f129cdfc000)
    libstdc++.so.6 => /usr/lib/x86_64-linux-gnu/libstdc++.so.6 (0x00007f129ca73000)
    libgcc_s.so.1 => /lib/x86_64-linux-gnu/libgcc_s.so.1 (0x00007f129c85b000)
    libc.so.6 => /lib/x86_64-linux-gnu/libc.so.6 (0x00007f129c46a000)
    libnetxms.so.36 => not found
    libnxdb.so.36 => not found
    libnetxms.so.36 => not found
    liblzma.so.5 => /lib/x86_64-linux-gnu/liblzma.so.5 (0x00007f129c244000)
    liblz4.so.1 => /usr/lib/x86_64-linux-gnu/liblz4.so.1 (0x00007f129c028000)
    libgcrypt.so.20 => /lib/x86_64-linux-gnu/libgcrypt.so.20 (0x00007f129bd0c000)
    /lib64/ld-linux-x86-64.so.2 (0x00007f129eeac000)
    libnghttp2.so.14 => /usr/lib/x86_64-linux-gnu/libnghttp2.so.14 (0x00007f129bae7000)
    libidn2.so.0 => /usr/lib/x86_64-linux-gnu/libidn2.so.0 (0x00007f129b8c8000)
    librtmp.so.1 => /usr/lib/x86_64-linux-gnu/librtmp.so.1 (0x00007f129b6ac000)
    libpsl.so.5 => /usr/lib/x86_64-linux-gnu/libpsl.so.5 (0x00007f129b49e000)
    libgssapi_krb5.so.2 => /usr/lib/x86_64-linux-gnu/libgssapi_krb5.so.2 (0x00007f129b253000)
    libldap_r-2.4.so.2 => /usr/lib/x86_64-linux-gnu/libldap_r-2.4.so.2 (0x00007f129b001000)
    liblber-2.4.so.2 => /usr/lib/x86_64-linux-gnu/liblber-2.4.so.2 (0x00007f129adf3000)
    libz.so.1 => /lib/x86_64-linux-gnu/libz.so.1 (0x00007f129abd6000)
    libm.so.6 => /lib/x86_64-linux-gnu/libm.so.6 (0x00007f129a838000)
    libgpg-error.so.0 => /lib/x86_64-linux-gnu/libgpg-error.so.0 (0x00007f129a623000)
    libunistring.so.2 => /usr/lib/x86_64-linux-gnu/libunistring.so.2 (0x00007f129a2a5000)
    libgnutls.so.30 => /usr/lib/x86_64-linux-gnu/libgnutls.so.30 (0x00007f1299f3f000)
    libhogweed.so.4 => /usr/lib/x86_64-linux-gnu/libhogweed.so.4 (0x00007f1299d0b000)
    libnettle.so.6 => /usr/lib/x86_64-linux-gnu/libnettle.so.6 (0x00007f1299ad5000)
    libgmp.so.10 => /usr/lib/x86_64-linux-gnu/libgmp.so.10 (0x00007f1299854000)
    libkrb5.so.3 => /usr/lib/x86_64-linux-gnu/libkrb5.so.3 (0x00007f129957e000)
    libk5crypto.so.3 => /usr/lib/x86_64-linux-gnu/libk5crypto.so.3 (0x00007f129934c000)
    libcom_err.so.2 => /lib/x86_64-linux-gnu/libcom_err.so.2 (0x00007f1299148000)
    libkrb5support.so.0 => /usr/lib/x86_64-linux-gnu/libkrb5support.so.0 (0x00007f1298f3d000)
    libresolv.so.2 => /lib/x86_64-linux-gnu/libresolv.so.2 (0x00007f1298d23000)
    libsasl2.so.2 => /usr/lib/x86_64-linux-gnu/libsasl2.so.2 (0x00007f1298b08000)
    libgssapi.so.3 => /usr/lib/x86_64-linux-gnu/libgssapi.so.3 (0x00007f12988c7000)
    libp11-kit.so.0 => /usr/lib/x86_64-linux-gnu/libp11-kit.so.0 (0x00007f1298598000)
    libtasn1.so.6 => /usr/lib/x86_64-linux-gnu/libtasn1.so.6 (0x00007f1298385000)
    libkeyutils.so.1 => /lib/x86_64-linux-gnu/libkeyutils.so.1 (0x00007f1298181000)
    libheimntlm.so.0 => /usr/lib/x86_64-linux-gnu/libheimntlm.so.0 (0x00007f1297f78000)
    libkrb5.so.26 => /usr/lib/x86_64-linux-gnu/libkrb5.so.26 (0x00007f1297ceb000)
    libasn1.so.8 => /usr/lib/x86_64-linux-gnu/libasn1.so.8 (0x00007f1297a49000)
    libhcrypto.so.4 => /usr/lib/x86_64-linux-gnu/libhcrypto.so.4 (0x00007f1297813000)
    libroken.so.18 => /usr/lib/x86_64-linux-gnu/libroken.so.18 (0x00007f12975fd000)
    libffi.so.6 => /usr/lib/x86_64-linux-gnu/libffi.so.6 (0x00007f12973f5000)
    libwind.so.0 => /usr/lib/x86_64-linux-gnu/libwind.so.0 (0x00007f12971cc000)
    libheimbase.so.1 => /usr/lib/x86_64-linux-gnu/libheimbase.so.1 (0x00007f1296fbd000)
    libhx509.so.5 => /usr/lib/x86_64-linux-gnu/libhx509.so.5 (0x00007f1296d73000)
    libsqlite3.so.0 => /usr/lib/x86_64-linux-gnu/libsqlite3.so.0 (0x00007f1296a6a000)
    libcrypt.so.1 => /lib/x86_64-linux-gnu/libcrypt.so.1 (0x00007f1296832000)

ldd /usr/lib/x86_64-linux-gnu/libnxdb.so.36
ldd: /usr/lib/x86_64-linux-gnu/libnxdb.so.36: No such file or directory

Thanks in advance

Victor Kirhenshtein

Looks like files from netxms-base package are missing - try to re-install it.

Best regards,
Victor

jbriseno

Hi, Victor I appreciate your sooner reply to my post. I have a question: How can I install the netxms-base package ?

Thanks in Advance

Filipp Sudanov

apt install netxms-base

if it's already installed, try removing it first with
apt purge netxms-base

jbriseno

Hi, Filipp. First I appreciate your time for help me. Second, Every thing is Ok. However, when

sudo apt-get install netxms-server netxms-dbdrv-pgsql

Additional steps required:

Edit default configuration file (/etc/netxmsd.conf) <----- Done !
Load database schema

nxdbmgr init <--- I have a question here. Do I have to do it or I do nxdbmgr upgrade. Because I started netXMS server without this step and It doesn't work

Start daemon with command:

systemctl start netxms-server

The latest 3 lines of the file /var/log/netxmsd

2020.12.09 13:31:22.401 *I* [ ] Platform subagent "/usr/lib/x86_64-linux-gnu/netxms/linux.nsm" successfully loaded
2020.12.09 13:31:22.401 *E* [db.drv ] Unable to load database driver module "mysql.ddr": /usr/lib/x86_64-linux-gnu/netxms/dbdrv/mysql.ddr: cannot open shared object file: No such file or directory

Thanks in Advance

jbriseno

Hey, Filipp. I found an installation procedure error. I fixed it and the netXMS server is up and running

josemb@hpserver1:~$ netxmsd -version
NetXMS Server Version 3.6.300 Build 3.6-300-g287f599693 (UNICODE)
NXCP: 5.53.1.29 (AES-256, Blowfish-256, 3DES, AES-128, Blowfish-128)
Built with: g++ (Ubuntu 7.5.0-3ubuntu1~18.04) 7.5.0

Thanks a lot to all netxms guys for your help. I appreciate a lot.

Best regards !
Jose

Alex Kirhenshtein

If tables are already created - run "nxdbmgr upgrade"

NetXMS Forum

Agent configuration file problem in NetXMS version 2.6.300