remote proxy broken internet

[raindrop]

Hi All

Now have I got this wrong. You have a remote proxy server on a remote LAN and agents connecting to this proxy, and the proxy is on a tunnel to the XMS server.

If the internet goes down on either side, I was on the understanding that agent data will be held on the proxy till the xms server makes a call for info.

At present if the internet goes down esp at the xms server side we get node down messages for all remote nodes/agents from the different LANs with different tunnel proxies like the xms server is constantly pulling in.

andy

[Filipp Sudanov]

What exactly version of NetXMS are you using?

[raindrop]

Hi, thanks for getting back to me.

Version Server version: 4.5.0 (build 4.5-36-gf9c301e31d)

Andy

[Filipp Sudanov]

Ok. First thing to check - in node properties on Communication tab there is "Communication through external gateway". Is it unchecked for all these proxies and nodes?

[raindrop]

communication through external gateway is unticked

[raindrop]

Hello any more info, you said first thing what are the next steps

Andy

[raindrop]

Hi All

Gather, there is no more support with the silence. 
Shame, it was looking good.

Has no one else had this issue ?

[Filipp Sudanov]

Hi!

I've checked with a developer yesterday - currently there might be issues with correlation for nodes that are behind proxy. This will be investigated whenever developer resources are available.