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NetXMS Forum

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  3. issues with netxms

issues with netxms

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  • N
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    nichky
    wrote on last edited by
    #1

    running with lot of issues using netxms:

    • ssh - doesn't work, it is using the def one 22 , i have specidicate xxx (tool -> connect -> ssh-22 by def)
    • graphe - its printing on some of the interfaces,  on 2 routers
    • syslog doesn't work
    • core is crashing (approximately every 1h)

    the more i dig,  the more things doest worok

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      A
      Alex Kirhenshtein
      wrote on last edited by
      #2

      SSH - you are mixing up ssh monitoring (when port from node properties is used) and object tools. Pre-configured object tool for SSH open default ssh client without specifying port. Tools are configurable in Settings -> Object Tools.

      rest of the issues is not a bug report, we can't help you with this input, without proper details. I've already recommended you to read documentation, it's all covered there in details.
      Regarding core "crash" - you need to configure logging to the file, and check why it's stopped and not starting.

      System is working fine for years for our customers, in different environments, and with wire range of versions (oldest is still 3.9, if I remember correctly). But if you'll find condition which actually crash core or agents - please share minidump and logs, we'll look into it.

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        nichky
        wrote on last edited by
        #3

        done, i will make that file ready and sedn it over.
        Will that help to find out the issuss with  syslog and graphe?

        please see about SSH:

        https://www.netxms.org/forum/general-support/re-smtp-notification-has-been-enqueued/msg34678/#msg34678

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          nichky
          wrote on last edited by
          #4

          Hi Alex,

          I’m currently facing an issue with generating the .dmp file after a crash.
          I’ve been able to run the following command successfully

          netxmsd -D3 -f

          However, when a crash occurs, the .dmp file is not being created.
          This is my current netxmsd.conf:

          # Configuration file generated on Wed Jul 30 14:51:14 2025
          #

          DBDriver=sqlite.ddr
          DBName=C:\NetXMS\NetXMSDB
          LogFile=C:\NetXMS\log\netxmsd.log

          Let’s also review my installation process to ensure it’s correct:
          Steps I Followed:

          1. Downloaded:
            • netxms-server-5.2.4-x64
              
            • netxms-legacy-gui-5.2.4-x64
              
          2. During installation:
            • Database Type: SQLite
            • Database Path:
              C:\NetXMS\NetXMSDB
              
          3. After installation, the NetXMS Core starts and works fine.

          Problem:
          When I tried following the official NetXMS documentation from here:
          https://netxms.org/documentation/adminguide/installation.html#installing-from-rpm-repository
          The Core service does not start properly after configuration.


          Could you please review this and let me know if I’m missing something?

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          • N
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            nichky
            wrote on last edited by
            #5

            see this:

            netxmsd.exe -D3 -f + 
            log => https://we.tl/t-APGj03FpwP

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              nichky
              wrote on last edited by
              #6

              when i run netstat -an , do i need to see port 4701? 
              i can only see 4700

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                Alex Kirhenshtein
                wrote on last edited by
                #7
                2025.08.05 15:09:23.447 *I* [logger            ] Log file opened (rotation policy 2, max size 16777216)
                2025.08.05 15:09:23.447 *I* [startup            ] Starting NetXMS server version 5.2.4 build tag 5.2-396-gbe46bc94fe
                2025.08.05 15:09:23.452 *I* [startup            ] System time zone is AUS+10AUSEDT
                2025.08.05 15:09:23.452 *I* [logger            ] Debug level set to 3
                2025.08.05 15:09:23.454 *I* [config            ] Main configuration file: C:\NetXMS\etc\netxmsd.conf
                2025.08.05 15:09:23.454 *I* [config            ] Configuration tree:
                2025.08.05 15:09:23.454 *I* [config            ] config
                2025.08.05 15:09:23.455 *I* [config            ]  +- server
                2025.08.05 15:09:23.455 *I* [config            ]      +- DBDriver
                2025.08.05 15:09:23.455 *I* [config            ]      |    value: pgsql.ddr
                2025.08.05 15:09:23.455 *I* [config            ]      +- DBServer
                2025.08.05 15:09:23.456 *I* [config            ]      |    value: 127.0.0.1
                2025.08.05 15:09:23.456 *I* [config            ]      +- LogFile
                2025.08.05 15:09:23.456 *I* [config            ]          value: C:\NetXMS\log\netxmsd.log
                2025.08.05 15:09:23.457 *D* [startup            ] LIB directory set to C:\NetXMS\lib
                2025.08.05 15:09:23.458 *I* [startup            ] System hardware ID 7769846E7CDDD8444067E3FFB9220D396182B9A6
                2025.08.05 15:09:23.465 *I* [db.drv            ] Database driver "pgsql.ddr" loaded and initialized successfully
                2025.08.05 15:09:23.469 *D* [comm.listener      ] SocketListener/LocalAdmin: Trying to bind on 127.0.0.1:21784/tcp
                2025.08.05 15:09:23.469 *D* [comm.listener      ] SocketListener/LocalAdmin: Trying to bind on [::1]:21784/tcp
                2025.08.05 15:09:23.470 *I* [comm.listener      ] SocketListener/LocalAdmin: listening on 127.0.0.1:21784
                2025.08.05 15:09:23.470 *I* [comm.listener      ] SocketListener/LocalAdmin: listening on [127.0.0.1]:21784
                2025.08.05 15:09:23.470 *D* [localadmin        ] Local administration interface listener initialized
                2025.08.05 15:10:00.783 *E* [db                ] Unable to establish connection with database (could not connect to server: Connection refused (0x0000274D/10061)
                 Is the server running on host "127.0.0.1" and accepting
                 TCP/IP connections on port 5432?)
                

                please read logs you've shared.

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                • N
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                  nichky
                  wrote on last edited by
                  #8

                  have you spotted anything?

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                  • N
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                    nichky
                    wrote on last edited by
                    #9

                    not sure what to say , its clear that there is some issue , is the way of installing right?

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                      Alex Kirhenshtein
                      wrote on last edited by
                      #10

                      @nichky said in issues with netxms:

                      have you spotted anything?

                      Sorry, I can’t help you any further.

                      Your log literally says that connection with PostgreSQL server can’t be established on localhost, port 5432 (default).

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                      • N
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                        nichky
                        wrote on last edited by
                        #11

                        how about this log?

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                        • N
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                          nichky
                          wrote on last edited by
                          #12

                          first log one was with database type: PostgreSQL -> CORE doest work at all

                          second log one is :SQLite -> CORE works for some time

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                            Alex Kirhenshtein
                            wrote on last edited by
                            #13

                            2025.08.05 21:08:49.200 *E* [db.lock            ] Database is already locked by another NetXMS server instance (IP address: 10.100.99.34, machine info: ON-NIKOLA Windows 8 Build 9200)

                            Another instance of netxmsd is running. Kill all of them, the run "nxdbmgr unlock", then "nxdbmgr check".

                            Link Preview Image
                            Appendix — NetXMS Administrator Guide (7.0.0)

                            favicon

                            (netxms.org)

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                            • N
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                              nichky
                              wrote on last edited by
                              #14

                              noted, i will be doing that.

                              fyi: 10.100.99.34 is VPN- ip.
                              While netxms is running i'm doing VPN (work).
                              Would be a problem?

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                                nichky
                                wrote on last edited by
                                #15

                                also i don't understand this part:
                                Windows 8 Build 920 - My laptop is Win 11

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                                • N
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                                  nichky
                                  wrote on last edited by
                                  #16

                                  Alex - we got some improvement

                                  this is what i was getting,  and i had to reinstalled, in order to make it works:

                                  "netxms the net cms core service on local computer started and then stopped.Some service stoped automaticly if they are not in use by other services or programs"

                                  as per your advice  "nxdbmgr unlock", then "nxdbmgr check" fixed

                                  see here pls

                                  it seems like the VPN cost the issues.
                                  i will be not doing VPN just for make sure that this costed the issues

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                                  • N
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                                    nichky
                                    wrote on last edited by
                                    #17

                                    Alex - i had some of CORE crashs today, what can u get from this log?

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                                      nichky
                                      wrote on last edited by
                                      #18

                                      i'm really confused.
                                      It looks like that port 5432 makes a lot of drama.
                                      I did check that is PostgreSQL.
                                      The interesting part is i dont have it installed on my laptop (both)

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                                      • N
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                                        nichky
                                        wrote on last edited by
                                        #19

                                        that why i asked Alex check if i'm installing NetXMS properly, also i noted if i chouse  PostgreSQL the CORE doeset run at all.

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                                          nichky
                                          wrote on last edited by
                                          #20

                                          do u have anythign to add?

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