NetXMS Forum

Hello Viktor, team,

I have a simple question, is it possible to install netxms server/agents as user, not as root. If yes, how can this be achieved? Also are there any rpm packages yet? Are they planned ?

Best regards,
Adrian

Hello Victor, team,

Yes, EnableProxy is set to yes and the Master server is set to the IP address of the main agent in the customer environment, here is the whole nxagentd.conf file:

Main Agent nxagentd.conf file:

#
#Sample configuration file for NetXMS agent
#

DebugLevel = 6

Servers = 1.1.1.1
ControlServers = 1.1.1.1
MasterServers = 1.1.1.1
ListenPort = 4700

LogFile = /var/log/nxagentd.log

RequireAuthentication = yes
RequireEncryption = yes
SharedSecret = something

FileStore = /var/nxagentd

EnableProxy = yes
EnableSNMPProxy = yes

DataReconciliationBlockSize = 1024
 
DataReconciliationTimeout = 120000

SubAgent = ping.nsm

*PING

Windows machine:

#
# NetXMS agent configuration file
# Created by agent installer at Fri Feb 10 13:15:39 2017
#

 MasterServers = IP.OF.THE.AGENT
 LogHistorySize = 100
 RequireAuthentication = yes
 RequireEncryption = yes

 EnabledCiphers = 5
 SharedSecret = something
 MaxSessions = 1024
 
 EnableSubagentAutoload = yes

 
 
ConfigIncludeDir = C:\NetXMS\etc\nxagentd.conf.d
LogFile = {syslog}
FileStore = C:\NetXMS\var
SubAgent = filemgr.nsm
SubAgent = ping.nsm
SubAgent = logwatch.nsm
SubAgent = portcheck.nsm
SubAgent = winperf.nsm
SubAgent = wmi.nsm
SubAgent = ups.nsm

Also can confirm that the network communication between the two machines is okay. Telnet on port 4700 is possible both directions.

Hello Team ,

I am trying to monitor one windows machine which is in the customer environment. I installed NetXMS agent on the machine and configure it to be monitored by the main NetXMS agent in the customer environment. Unfortunately this does not work. Is it limitation that agent cannot monitor another agent or i am mistaken with the configuration ? If i set the name of master server to point at the NetXMS server everything works.

So when the topology is like:

NetXMS server (in our environment) --> Windows Machine (the one that has to be monitored in customer environment) : this one works
NetXMS server (in our environment) --> Main NetXMS agent in customer environment  --> windows Machine that has to be monitored : this does not work

Best Regards

Hello Team ,

We have some switches with 10G and 40G interfaces where we configured instance discovery for network interface traffic inbound and outbound. There is also a transformation script on the DCI as follows:

return $1 * 8;

The issue is that when the value is too big in becomes negative and it is show as negative in the graphs. The DCI is configured as unassigned integer 64bit, and we have never had any issues with this. Searching through google and the forum i cannot find any solution for this that works. Do you have any idea how to fix this ? Some screenshots are attached, please review.

Best Regards,
Adrian

---

Hello Victor ,

Thanks. Upgrade is planed for the near future. Anyway i changed the sync interval to 500 and now i get 1 alarm every hour.

Still i am not sure how important is this and could i totally ignore the alarm in the event policy, so we don't receive the spam.

Hello Victor ,

Never registered a ticket, where i can do this ?

Hell Team ,

Going through the logs i see a lot of these massages:

[31-Jan-2018 13:23:21.858] [DEBUG] *** DataCollector: Attempt to collect information for non-existing node (DCI=25180 "Icmp.PacketLoss(172.20.12.253)" target=63592 sourceNode=53843)
[31-Jan-2018 13:23:21.858] [DEBUG] *** DataCollector: Attempt to collect information for non-existing node (DCI=25178 "Icmp.PacketLoss(172.20.6.253)" target=63592 sourceNode=53843)
[31-Jan-2018 13:23:21.919] [DEBUG] *** DataCollector: Attempt to collect information for non-existing node (DCI=25179 "Icmp.AvgPingTime(172.20.6.253)" target=63592 sourceNode=53843)
[31-Jan-2018 13:23:21.919] [DEBUG] *** DataCollector: Attempt to collect information for non-existing node (DCI=25181 "Icmp.AvgPingTime(172.20.12.253)" target=63592 sourceNode=53843)
[31-Jan-2018 13:23:27.350] [DEBUG] hook 13153 Branches 5
[31-Jan-2018 13:23:29.814] [DEBUG] hook 68241 Network Equipment BOM 5
[31-Jan-2018 13:23:31.124] [DEBUG] *** DataCollector: Attempt to collect information for non-existing node (DCI=25178 "Icmp.PacketLoss(172.20.6.253)" target=63592 sourceNode=53843)
[31-Jan-2018 13:23:31.124] [DEBUG] *** DataCollector: Attempt to collect information for non-existing node (DCI=25180 "Icmp.PacketLoss(172.20.12.253)" target=63592 sourceNode=53843)
[31-Jan-2018 13:23:31.124] [DEBUG] *** DataCollector: Attempt to collect information for non-existing node (DCI=25181 "Icmp.AvgPingTime(172.20.12.253)" target=63592 sourceNode=53843)
[31-Jan-2018 13:23:31.124] [DEBUG] *** DataCollector: Attempt to collect information for non-existing node (DCI=25179 "Icmp.AvgPingTime(172.20.6.253)" target=63592 sourceNode=53843)
[31-Jan-2018 13:23:32.729] [ERROR] Invalid object identifier 61779 in event processing policy

This is nothing unusual for us since there are a lot of devices, and we delete/add on daily basis. The usual is that i performed database check few days ago and still getting such errors ?
Is there another tool to check the database and clean it from the unused/unneeded devices?

Best Regards,
Adrian

Hello ,

Is the datatype of the DCI correct ? if it is not usually the result is null/blank.

Hello team,

We get a lot of Thread ""Syncer Thread" is not responding" alarms on our NetXMS server, about 150-200 per day. I made a research in the forum and find a lot of topic closed to this. However i didn't see explanation on what is causing this and where to look. From what i found i checked if there are any long running queries and there are none, also changed SyncInterval to 300. This one did make a change and now we are getting 20-30 per day now(I guess if i change it to 500-600 it will stop spamming).

Could you please guide me how to find the root cause and solve this?

Server version: 2.0.7
Agent versions: Latest

Best Regards,
Adrian

Hello Team ,

Is there a way to see all the alarms that have been active on a devices in the past , lets say 30 days.

Best Regards,
Adrian

Hello Team ,

We have our NetXMS server configured and synced with LDAP and working okay. Now we want to be able to login to the NetXMS console using our email addresses, not the username. Is this possible or should i put this as a Feature request ?

Best Regards,
Adrian

Hello team,

Last week i updated some of our agents to the latest version available ( 2.2.1 ). Everything seemed to be working good, but i noticed that icmp.packetloss DCIs are turning in to "unsupported".
All of these were working before. Checked agent files and all the targets are there. The configuration of the DCIs hasn't been changed also. This happens on all of the updated agents, and still working on the old ones fine. Is there something new in the configuration added with the new version ?

Curious thing is that only the icmp DCIs that are going though agents are not working. The ones for the public addresses are working just fine with this new version.

Any idea what is happening ?

Server version: 2.0.7

Best Regards,
Adrian

Hello Team,

I have unmanage a lot of devices. Since then i am not receiving snmp alarms from them but the ICMP notifications and alarms are still spamming. As far as i can understand from the admin guide, unmanaged mode should stop any collecting of data and updates.

2.2.2 Unmanaged status
Objects can be unmanaged. In this status object is not polled, DCIs are not collected, no data is updated about
object. This status can be used to store data about object that temporrary or at permonently unavailabe or not
managed.

how can i stop the notifications for the ICMP ?

Best regards,
Adrian

Hello Tatjana, team,

I can confirm that "Remove this template automatically when node no longer passes through filer" option is selected. Thanks for pointing my mistake out. I will check if this is the issue here and will update.

Best regards,
Adrian

Hello team,

I have configured a simple script which work as a DCI in NetXMS. The script and the DCI works perfect, but the devices on which i need the script are a lot and i have configured auto apply on a template, which seemed to be working fine.

The auto apply script is really simple, it check if the device have a specific Custom Attribute and if it is router or switch:

if ((GetCustomAttribute($node, "RANCID_ENABLED") ~= "1") && ($node->isRouter ~= "1") || ($node->isBridge ~= "1"))
{ return true;
} else {
return false;
}

Yesterday for some reason auto apply set devices under the template which doesn't really apply to the filter. This resulted in false positive alarms. The strange thing is when i initiate configuration poll the DCI is not removed. If removed manually it does not apply again (just tried to reproduce the issue). Is there a problem with automatically removing DCI when they no longer passes though the filter?
Configuration poll with debug level 6 from problematic device attached (nothing happens).

---

confpoll.txt

Hello Victor ,

Hope you are doing well.

The database is:
~# mysql -V
mysql  Ver 14.14 Distrib 5.5.40, for debian-linux-gnu (x86_64) using readline 6.2

NetXMS server version is

:~# netxmsd -v
NetXMS Server Version 2.0.7 Build 8076 (2.0.7-RELEASE-5-g3f73792) (NON-UNICODE)
NXCP: 3.47.1.4 (AES-256, Blowfish-256, 3DES, AES-128, Blowfish-128)

NetXMS agent that collects the DCI is:

# nxagentd -v
NetXMS Core Agent Version 2.1-RC1 Build 9010 (UNKNOWN) (UNICODE)

The DCI is a simple Agent ping with source the NetXMS Agent server (screenshot attached).

Describe of the table attached as screenshot.

I haven't made any configuration changes on the DCI since i made this post, now i can see that the time stamps are not exactly the same as before. But the issue stays similar. Two values one 0 and one 100 in less interval than the configured (100 seconds).

---

Hello team ,

I am observing strange issue where every time a DCI for ping on a particular devices is polled it result in two values (example attached). Checked in the database, the values there are the same:

|  261543 |      1509960003 | 100        |
|  261543 |      1509960003 | 0          |
|  261543 |      1509960103 | 0          |
|  261543 |      1509960103 | 100        |
|  261543 |      1509960203 | 0          |
|  261543 |      1509960203 | 100        |
|  261543 |      1509960303 | 0          |
|  261543 |      1509960303 | 100        |

Any idea what is causing this or how can be fixed ?

---

Hello Victor, team,

I am using SNMP to collect this. The server version is 2.0.7 and the agents are NetXMS Core Agent Version 2.1-RC1 Build 9010 (UNKNOWN) (UNICODE).

Best regards,
Adrian

Hello Team ,

I am monitoring the up time of all my devices using NetXMS. During some circumstances NetXMS can't get any value from devices and fill that missing value with 0 (resulting in triggering false positive alarm for system reboot). Is this made by design and is there a way to fix this or some kind of workaround. Screenshot attached (in the database it looks like there is no value, but in the console application there is 0)

Best regards,
Adrian

---

Hello ,

I have a script which returns custom attribute to my devices. Now i made a script as external parameter which i am using as DCI. I set up everything and it seems to be working.
I am passing two parameters to the DCI first one is from the custom attribute script and the second one is the node_primary_ip. I am applying this in a template, as follows:

RStatus(%{script:CustomAttributeSetScript}, %{node_primary_ip})

This is returning the correct parameters in the DCI, but the DCI is not polling at all. If i want to get status for the DCI i must force poll it. If i give the Custom Attribute parameter value manually it is working with no issue and polling on the interval I set up.

Best Regards,
Adrian