Moving our production NetXMS server to a new computer server. I have an issue.
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Hi, Filipp. I decided tu remove netxm server from the new computer server. Then I reinstalled. Bingo !
It works !
I attach the systemctl status netxmsd message.
somebody@netxms:~$ sudo systemctl status netxmsd
● netxmsd.service - NetXMS Server
Loaded: loaded (/lib/systemd/system/netxmsd.service; disabled; vendor preset: enabled)
Active: active (running) since Fri 2022-06-03 16:38:21 UTC; 10s ago
Process: 152786 ExecStart=/usr/bin/netxmsd -d (code=exited, status=0/SUCCESS)
Main PID: 152797 (netxmsd)
Tasks: 2 (limit: 2237)
Memory: 4.2M
CGroup: /system.slice/netxmsd.service
└─152797 /usr/bin/netxmsd -dJun 03 16:38:21 netxms systemd[1]: Starting NetXMS Server...
Jun 03 16:38:21 netxms systemd[1]: netxmsd.service: Can't open PID file /run/netxmsd.pid (yet?) after start: Operation no>
Jun 03 16:38:21 netxms systemd[1]: Started NetXMS Server.But, when I want to logging to this new computer server. The NetXMC client sent back the following message.
connect timed out.
I attach a screenshot.
Any idea how can I fix this connection issue?
Thanks in advance
My best
Jose
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Hi, there. I added the latest lines of the netxmsd logfile.
The tail of the file /var/log/nextmsd
2022.06.04 18:23:14.398 *I* [logger ] Log file opened (rotation policy 2, max size 16777216)
2022.06.04 18:23:14.398 *I* [startup ] Starting NetXMS server version 4.1.333 build tag 4.1-333-gf37ab67d18
2022.06.04 18:23:14.398 *I* [logger ] Debug level set to 0
2022.06.04 18:23:14.398 *I* [config ] Main configuration file: /etc/netxmsd.conf
2022.06.04 18:23:14.398 *I* [config ] Configuration tree:
2022.06.04 18:23:14.398 *I* [config ] config
2022.06.04 18:23:14.398 *I* [config ] +- server
2022.06.04 18:23:14.399 *I* [config ] +- LogFile
2022.06.04 18:23:14.399 *I* [config ] | value: /var/log/netxmsd
2022.06.04 18:23:14.399 *I* [config ] +- DBDriver
2022.06.04 18:23:14.399 *I* [config ] value: mariadb.ddr
2022.06.04 18:23:14.399 *I* [startup ] Using system default codepage
2022.06.04 18:23:14.400 *I* [ ] Platform subagent "/usr/lib/x86_64-linux-gnu/netxms/linux.nsm" successfully loaded
2022.06.04 18:23:14.401 *I* [db.drv ] Database driver "mariadb.ddr" loaded and initialized successfully
2022.06.04 18:23:14.401 *I* [comm.listener ] SocketListener/LocalAdmin: listening on 127.0.0.1:21784
2022.06.04 18:23:14.401 *I* [comm.listener ] SocketListener/LocalAdmin: listening on [127.0.0.1]:21784I hope this helps
My best
Jose -
Are there also lines like this in the log:
2022.06.06 11:41:35.641 *I* [comm.listener ] SocketListener/Clients: listening on 0.0.0.0:4701
2022.06.06 11:41:35.641 *I* [comm.listener ] SocketListener/Clients: listening on [0.0.0.0]:4701 -
Try to run netxmsd with elevated debug by adding
DebugLevel = 6
to /etc/netxmsd.conf and share log file for startup.Best regards,
Victor -
Hi, Filipp. I did that you mentioned in the your latest post reply. I did not find 2022.06.06 11:41:35.641 *I* [comm.listener ] SocketListener/Clients: listening on 0.0.0.0:4701
However I found in the same file the following lines:
2022.06.07 13:05:47.148 *I* [ ] Platform subagent "/usr/lib/x86_64-linux-gnu/netxms/linux.nsm" successfully loaded
2022.06.07 13:05:47.149 *I* [db.drv ] Database driver "mariadb.ddr" loaded and initialized successfully
2022.06.07 13:05:47.150 *I* [comm.listener ] SocketListener/LocalAdmin: listening on 127.0.0.1:21784
2022.06.07 13:05:47.150 *I* [comm.listener ] SocketListener/LocalAdmin: listening on [127.0.0.1]:21784
2022.06.07 13:06:12.175 *E* [db ] Unable to establish connection with database (Access denied for user 'netxms'@'localhost' (using password: NO))I hope these lines help.
My best
Jose -
Well, this line gives the answer:
2022.06.07 13:06:12.175 *E* [db ] Unable to establish connection with database (Access denied for user 'netxms'@'localhost' (using password: NO))
NetXMS was not able to connect to the database. Check your login and password and that the database accepts connection from that IP address. -
Hi, Filipp. I am agree with you. However, I can log to the database with the same root credentials. I attach a screenshot. It is weird for me. Meanwhile I was working in this database connection issue. I have the following idea:
Because, I moved the database file into a new computer server. Maybe, I need to use the same root password that I use in the production server. I am going to try it.
My best
Jose
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Try connecting from the machine where your netxms server is running by giving the IP address of your database server:
mysql -u root -p -h 1.2.3.4
1.2.3.4 should be replaced by IP address of your database server.
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How the IP of DB server is configured in netxmsd.conf? Is it like this:
DBServer=127.0.0.1If so, try
mysql -u root -p -h 127.0.0.1 -
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2022.06.07 16:44:25.647 *E* [db ] Your database has format version 40.100, but server is compiled for version 41.17
This means that netxms managed to connect to the database, but netxms binaries are newer version then these that were used last time with this database. Please execute
nxdbmgr upgradeand once it complete try to start netxms again.
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